We are seeking a dedicated and enthusiastic Guest Service Agent to join our team in providing exceptional hospitality to our guests. The ideal candidate will be the first point of contact for guests, ensuring a warm welcome and a seamless check-in and check-out experience. This role requires strong communication skills, attention to detail, and a passion for delivering outstanding customer service in a hotel setting.

Responsibilities

- Greet guests upon arrival with a friendly and professional manner including check-in and check-out procedures.
- Answer phone calls promptly, utilizing effective phone etiquette to assist guests with inquiries or reservations.
- Provide information about hotel services, local attractions, and amenities to enhance the guest experience.
- Handle guest requests and complaints efficiently, ensuring guest satisfaction.
- Maintain accurate records of guest information and transactions using hotel management software.




- Collaborate with housekeeping and maintenance teams to ensure rooms are ready for incoming guests.
- Assist in managing reservations through phone systems or online platforms.
- Previous experience in a front desk or guest services role within the hotel industry is preferred.
- Strong customer service skills with a focus on guest satisfaction.
- Proficiency in phone systems and hotel management software is an advantage.
- Excellent communication skills with an emphasis on phone etiquette.
- Ability to work flexible hours, including weekends and holidays as needed.
- A positive attitude, strong work ethic, and ability to thrive in a fast-paced environment.

Join our team as a Guest Service Agent and contribute to creating memorable experiences for our guests while advancing your career in the hospitality industry!

📌 Guest Service Agent (Regina)
🏢 Autism Services
📍 Regina