Step into a leadership role at Northland Properties as a Guest Services Team Lead. This full-time position focuses on enhancing guest experiences through exceptional customer service and team guidance. In this permanent role located in North Vancouver, you will oversee the Guest Services team, supporting daily operations while ensuring high levels of guest satisfaction.

You'll utilize your customer service experience to handle inquiries, resolve guest concerns, and promote Grouse Mountain products effectively. This position requires robust leadership skills and an upbeat attitude to inspire your fellow team members. Key Responsibilities:

- Lead and motivate the Guest Services team for optimal performance
- Ensure exceptional customer interactions at all touchpoints




- Manage cash handling and daily financial reconciliations
- Support scheduling, training, and staff supervision
- Act as a liaison between departments and guests for smooth operations Requirements:
- Minimum 3 years in customer service roles
- Proficiency in Microsoft Office and Siriusware POS
- Experience in staff training and supervision
- Background in Ski School operations preferred
- Flexible availability for shift work including evenings Lead by example and deliver outstanding guest services with Northland Properties in beautiful North Vancouver.

📌 Guest Services Team Lead in North Vancouver
🏢 Kibbi Technologies
📍 North Vancouver