Head of Agreements and Strategic Customer Partnerships

- Full-time
- Job Category: Sales
- Employee Group: Employee
- Employment Type: Undefined term
- Full-time/part-time position: Full-time
- Workplace Type: Hybrid

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive.We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

TheAgreements and Strategic Customer Partnershipsis a hands‑on leadership role responsible for driving profitable growth, customer retention, and the expansion of strategic agreements and key accounts across Sub-Region North. The team will work closely with the EMEA Strategic Industries and Account Management organisation The role leads a unified team responsible for agreement sales and renewals, large agreements, and industry/key account management, working in close collaboration with the EMEA Strategic Industries and Account Management organization.As a working manager, the positioncombines team leadership with direct commercial ownership, customer engagement, and execution.

In addition to leading the team, the role personally manages selected strategic customers and agreements, ensuring strong customer relationships and long‑term partnership development. The position drives alignment between Industrial Equipment and Service to maximize customer value, business growth, and operational excellence.

KeyResponsibilities

Leadership& Team Management

- Lead, coach, and develop theAgreements and Strategic Customer Partnershipsteam.
- Establish a high-performance culture focused on customer centricity, accountability, and growth.
- Set clearobjectives, KPIs, and development plans for team members.
- Drive collaboration across Sales, Service, Operations, and Regional Leadership teams.
- Develop and ensure standardized account management and agreement management practices across the region.

Strategic KeyAccountManagement

- Personally manage a portfolio of selected strategic customers and key agreements.
- Develop and execute account plans aligned with customer businessobjectivesand growth opportunities.
- Build executive-level relationships with customer stakeholders.
- Identifyand drive cross‑selling, up‑selling, modernization, digital,



and lifecycle opportunities.
- Serve as executive sponsor for key strategic customer relationships.

AgreementsBusinessDevelopment

- Own growth, retention, and profitability targets for agreements across the North region.
- Drive contract renewals, extensions, and current agreement acquisition.
- Monitor contract performance and customer satisfaction.
- Promote value‑based selling and lifecycle service solutions.
- Ensure effective governance of strategic agreements and framework contracts.
- Ensure wins for strategic large agreement opportunities across the North region, driving cross‑functional collaboration and successful contract closure.

Commercial Performance

- Deliver profitable growth through Agreements and Key Accounts, including revenue, margin,andretention.
- Drive pipeline development andagreement baseforecasting excellence, ensuring visibility and predictability of agreement sales, renewals, and large agreement opportunities.
- Lead commercial negotiations and contract discussions for major opportunities.
- Analyzemarket dynamics, competitive developments, and customer requirements toidentifystrategic growth opportunities.
- Guide pricing strategy and key commercial decisions to maximize customer value and business performance.

CustomerExperience&Retention;

- Drive customer loyalty, retention, and advocacy programs.
- Monitor key customer satisfaction indicators and implement improvement actions.
- Resolve escalated customer issues and ensuretimelycorrective actions.
- Foster a proactive approach to customer engagement and value delivery.

Business Planning &Governance;

- Develop and execute annual business/account plans for the Agreements and Key Account Management function.
- Provide regular performance reporting and business reviews to North Sales Leadership.
- Drive CRM discipline, funnel management, and data quality.
- Ensure compliance with company policies, contractual obligations, and commercial governance processes.
- Agreementrenewalrate
- Keyaccountrevenuegrowth
- Grossmarginperformance
- Customersatisfaction/ NPS
- Cross-selling and up-selling performance




- Employee engagement and team development metrics

Required

- Master´s orBachelor's degree in Business, Engineering, Finance orotherrelevant field.
- 8+ years of experience in B2B sales, service sales, key account management, or commercial leadership.
- Proven experience leading customer‑facing teams.
- Strongtrack recordin strategic account management and contract negotiations.
- Experience managing multi-country or regional customer relationships.
- Excellent commercial, financial, and business acumen.
- Swedish / Finnish language skills is a plus

Preferred

- Experience in industrial equipment, service, or heavy machinery industries.
- Knowledge of lifecycle service agreements and long‑term customer contracts.
- Experience working in a matrix organization.
- Customer-centricmindset
- Strategic thinking with strong execution capability
- Commercialdriveand businessownership
- Coachingandtalentdevelopment
- Collaborationacrossfunctions

Success Profile

The successful candidate is a commercially driven leader who combines strategic account leadership with a hands-on approach to customer engagement. This individual is equally comfortable leading a team, negotiating complex agreements, developing growth strategies, and personally managing some of the region's most important customer relationships. The role is expected to act as the "voice of the customer" within the North organization and be a key contributor to sustainable growth and customer loyalty.

Reporting Line

Reports to:Director, Sales, Sub-Region North

DirectReports

- AgreementManagers
- Strategic development resource

Other

Location is flexible within Subregion North (Finland, Sweden, Norway, Denmark).

If you have any questions about the job, please contact Anu Mattsson,[email protected] .

Konecranes moves what matters. We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.

📌 Head of Agreements and Strategic Customer Partnerships (Suomi)
🏢 Konecranes
📍 Suomi