Paramount is dynamic, fast-moving, and not content with the status quo. A combination of focused approach, technical expertise, and financial depth has propelled us into one of the top exploration and production companies in Canada. Our premium land positions, diversified portfolio, and financial flexibility set the stage for our talented teams to showcase their proven ability to deliver top-tier results.

We’re a Canadian company based in Calgary, Alberta, and our shares trade on the Toronto Stock Exchange under the symbol POU. The Manager, IS Operations – role within Information Services, reports to the Director, IS Infrastructure and Operations and will serve as a liaison to the Application and Business teams to develop, implement and sustain IS services that enable business operations at Paramount. The IS Operations team is looking for an enterprising, diligent, collaborative, self-motivated individual to support Business operations and field project IS requests.

The role will engage with Application and Business stakeholders to quickly execute on business IS requests, capture business requirements and create IT based solutions, educate and mature cybersecurity processes and use Artificial Intelligence to streamline service delivery. If you are a Senior resource with 13 - 15 years of experience looking for an chance to use your deep service delivery knowledge, grow your cybersecurity and cloud skills working in a high performing team to develop and support future services this opportunity is for you. Driving the adoption of AI services across IS request workflows, optimizing support for fast, intelligent, business-enabling operations Managing - The IS Operations Cybersecurity tasks and incident response processes.





Partnering - With Business groups to plan, design, and execute IS requests/services that support new Field Projects and Operations Oil & Gas experience considered an asset ~ Bachelor’s degree in Computer Science or related discipline preferred ~ Proven experience leading and building teams to increase service delivery and operational Cyber security capabilities including triage, response and investigation ~ Able to interact and develop relationships with Business stakeholders and subject matter experts. Business acumenconsidered an asset. ~ Understanding the big picture while incrementally delivering (minimal viable product) to achieve short- and longer-term Business goals ~ Proven track record of creating project plans, executing small to medium size projects and transitioning to operations for support ~ Experience automating operational tasks for efficiency using Artificial Intelligence and other tools ~ Experience with creating/delivering initiative reporting updates/presentations to IS Management ~ Proficient with, or able to quickly become proficient with, a range of enterprise software, cyber security software, cloud infrastructure/native services ~ Cybersecurity experience includes Computer Security Incident Response Team (CSIRT) training and operations.





Experience with managing & reporting on controls ~ Cybersecurity tool experience configuring and maintaining Security Information and Event Management integrations and Extended Detection and Response clients Lead, coach, and develop a team of Desk Side/Service Desk Analysts, setting clear performance expectations and career growth paths Drive a continuous improvement culture, using data to identify and improve service delivery Manage escalations, major incidents, and stakeholder communications Computer Security Incident Response Team (CSIRT) Leader and Process Documentation Lead reviews for security events that pass through the IS Operations, process updates and training Own IS Operation’s readiness — ensuring on-call coverage, escalation paths, runbooks/ templates are current and tested (tabletop exercises, simulations) Own the feedback loop between AI tools and knowledge base content — improve KB articles Use trend & root-cause data to optimize services, proactively adjust staffing, training, and automation priorities Develop and implement an approach for intelligent monitoring and alerting of meeting room technology health checks Maintain and mature the knowledge management practice using AI Own the problem management process to resolve incidents at the root Metrics, Reporting & Continuous Improvement You will receive on-the-job experience, coaching, and training and work in a collaborative learning environment. Paramount is an inclusive employer dedicated to building a diverse workforce.

Service

Management, FreshService, ITIL, Service Delivery, Cybersecurity, Artificial Intelligence, AI, IS Operations, Desk Side, Service Desk, Automation, Service Automation. #

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