Elevate your career with DXC Technology as a Help Desk Support Technician in Manitoba. Provide L1 support for government accounts through various channels including phone, email, and chat.

This full-time role includes resolving customer inquiries and troubleshooting both software and hardware issues. You will also follow up to ensure timely responses and maintain documentation in a problem management database. The role requires round-the-clock shift work, including weekends, and offers work-from-home flexibility.

Key Responsibilities: • Assist customers resolving all technical support inquiries • Troubleshoot software and hardware problems effectively • Log and track problems in a management database • Prioritize and evaluate customer complaints efficiently • Follow defined escalation process for complex inquiries

Requirements: • High school diploma or G.E.D. • At least one year of technical support experience • Familiarity with company products and operating systems • Robust analytical and communication skills • Ability to work 24/7 in a rotating shift environment

Leverage your technical skills and customer service expertise as part of DXC Technology's dedicated support team.

📌 Help Desk Support Technician in Manitoba (Winnipeg)
🏢 DXC Technology
📍 Winnipeg