Hockey Pro Shop Associate — Majer Hockey

Location: North York, ON

Job Type: Full-Time or Part-Time

Start Date: ASAP

About Majer Hockey

Majer Hockey is a leading hockey retail and pro shop known for expert skate sharpening, high‑quality gear fittings, and exceptional customer service. We support players of all levels — from beginners to elite athletes — and we’re looking for a knowledgeable, hands-on team member to join our pro shop.

Role Overview

As a Hockey Pro Shop Associate, you’ll be responsible for delivering accurate skate sharpening, qualified equipment fittings, and reliable customer support in a fast-paced environment. This role is ideal for someone who understands hockey gear, enjoys working with players, and thrives in a technical, customer-facing setting.

Key Responsibilities

- Perform skate sharpening, profiling, and basic equipment repairs (training provided if needed)
- Fit and recommend hockey equipment including skates, sticks, protective gear, and goalie gear
- Provide knowledgeable, friendly customer service to players, parents, and teams
- Maintain sharpening equipment, tools, and workstations
- Assist with POS transactions, special orders, and team sales
- Support inventory management, restocking, and merchandising
- Ensure the pro shop remains clean, organized, and safe during peak hours

Qualifications & Skills

- Strong knowledge of hockey equipment and skate mechanics
- Experience with skate sharpening or pro shop work is an asset
- Comfortable working in a hands-on, technical environment
- Reliable, punctual, and able to multitask during busy periods




- Strong communication and customer service skills
- Ability to work evenings, weekends, and game‑day rushes

What We Offer

- Competitive hourly wage
- Staff discounts on hockey gear
- Training and development opportunities
- Supportive, team-oriented environment
- Opportunities to grow within Majer Hockey and JM Marketing

About the Role Majer Hockey is seeking a Customer Service & Tech Assistant to support daily operations in our pro shop. This role combines front‑of‑shop customer interaction with hands‑on technical work, including skate sharpening, profiling, and repairs. The ideal candidate has some pro shop experience and is eager to expand their skills through our in‑depth training program.

Key ResponsibilitiesCustomer Service & Front Counter

- Greet customers, explain pro shop services, and assist with skate intake and pickup
- Provide clear communication on sharpening options, profiles, repairs, and turnaround times
- Maintain a professional, friendly, and efficient front‑of‑shop environment
- Process transactions using Lightspeed POS and manage customer orders accurately

Technical Pro Shop Work

- Perform skate sharpening, profiling, and basic repairs (training provided)
- Follow established shop protocols for quality, safety, and accuracy




- Assist with skate fitting using basic fitting standards and sizing guidelines
- Maintain sharpening machines, tools, and workstations

Operational & Administrative Tasks

- Use Excel for logs, tracking, and simple reporting
- Support inventory management, restocking, and equipment organization
- Ensure all customer orders are documented and completed on schedule
- Collaborate with team members to maintain smooth workflow during busy periods

Qualifications & SkillsRequired

- Some experience with skate sharpening, profiling, or repairs
- Strong customer service skills and confidence explaining technical services
- Basic computer skills, including Lightspeed POS, Excel, and general digital literacy
- Ability to multitask in a fast-paced retail/service environment
- Reliable, punctual, and comfortable working evenings/weekends

Preferred

- Prior hockey retail or pro shop experience
- Familiarity with skate fitting protocols
- Strong understanding of hockey equipment and player needs

What We Offer

- Competitive hourly wage
- Hands-on training in all pro shop services
- Staff discounts on hockey gear
- Supportive team environment with opportunities for skill development
- A role that blends customer interaction with technical craftsmanship

Pay: $18.00-$20.00 per hour Expected hours: 15.0 – 20.0 per week

Benefits

- On-site parking
- Store discount

Application question(s):
- How many years of hockey proshop experience do you have

How many years of working with Hockey equipment do you have

Work Location: In person

📌 Hockey Pro Shop Part-Time Customer Service Assistant (North York)
🏢 Majer Hockey
📍 North York