Overview

Join our dynamic hospitality team as a Hotel Front Desk , where your energy and enthusiasm will create memorable first impressions for our guests. In this vital role, you'll be the friendly face and helpful voice that welcomes visitors, manages reservations, and ensures smooth check-in and check-out experiences. Your exceptional customer service skills and ability to handle multiple tasks with professionalism will set the tone for an outstanding guest stay.

We are committed to fostering a lively, welcoming environment that values diversity, teamwork, and hospitality excellence.

Duties

- Greet guests warmly upon arrival, providing a positive first impression of the hotel
- Manage guest check-in and check-out processes efficiently using multi-line phone systems and front desk software
- Handle guest inquiries, requests, and complaints with professionalism and a positive attitude
- Assist with reservations, cancellations, and modifications to accommodate guest needs
- Maintain accurate records of guest information, room assignments, and billing details
- Coordinate with housekeeping and maintenance teams to ensure guest rooms are ready and meet quality standards




- Provide detailed information about hotel amenities, local attractions, and transportation options in multiple languages as needed

Qualifications

- Proven experience in hotel front desk operations or customer service roles within the hospitality industry is preferred
- Multilingual or bilingual abilities to communicate effectively with diverse guests is preferred
- Excellent phone etiquette and communication skills to handle multi-line phone systems confidently
- Strong customer service orientation with a friendly, approachable demeanor
- Ability to multitask efficiently in a fast-paced setting while maintaining attention to detail
- Familiarity with hotel management software and reservation systems is advantageous
- Previous experience in hospitality or front desk roles is a plus but not required; training will be provided

Join us to be part of a vibrant team dedicated to delivering exceptional guest experiences through energetic service and genuine hospitality! Send your resume on [email protected]

Pay: $17.60-$20.00 per hour

Benefits

- On-site parking

Work Location: In person

📌 Hotel Front Desk (Thunder Bay)
🏢 Voyageur Motel
📍 Thunder Bay