Join Ingram Micro as a Senior Manager in Technical Engineering, based in Mississauga, Ontario, with a hybrid work model. Lead support strategies within the Microsoft ecosystem.

This leadership position requires a proactive individual who will manage the Microsoft support partnership from contract creation to performance assessment. You will oversee a global team and implement effective escalation and governance frameworks. Solid experience in managing technical support within the Microsoft landscape is crucial to excel in this role.

Key Responsibilities: • Directly manage Microsoft support contracts and obligations • Define key SLAs and performance success metrics • Create and manage escalation paths and accountability processes • Build and nurture a high-performing support team • Drive collaboration with various internal stakeholders

Requirements: • Degree in Information Technology or related disciplines • 8-10 years of experience in vendor and support management • At least 5 years in a leadership capacity • Extensive knowledge of Microsoft partnership operations • Proficiency in managing escalations under pressure

Shape the future of technology support at Ingram Micro in Mississauga with your leadership.

📌 Ingram Micro Senior Manager Technical Engineering (Mississauga)
🏢 Ingram Micro
📍 Mississauga