What we offer:

- Competitive Hourly Rates based on skills and experience.

- Profit sharing for employees after the probationary period.

- Employer paid Full extended benefits coverage (Prescription drugs, Dental, Physiotherapy, etc.)

- Referral Program bonus up to $1500.00

- Opportunities for professional development within a technical and creative environment

Job Location: Highway 7 and Jane area. Less than 10 minutes walk from Vaughn Metropolitan Center TTC Subway station.

Hourly Pay: $31 to $34 per hour.

JOB PURPOSE

Reporting to the IT Manager, the IT Generalist is responsible and accountable for analyzing network speed and performance, and making sure any hardware & software’s upgrades are performed as required. They ensure employees who use company software and hardware stay as productive as possible by making interfaces streamlined and user-friendly.

DUTIES AND RESPONSIBILITIES

- Assisting IT Manager for the Enterprise Resource Planning (ERP) Software implementation

- Assessing a company’s information system and identifying gaps that need to be addressed

- Manage and maintain network infrastructure, including routers, switches, firewalls

- Maintain, troubleshoot, repair and administer firewalls, local area networks (LANs), wide area networks (WANs), servers and computer workstations.

- Monitor network performance (availability, utilization, throughput, goodput, and latency), test for weaknesses, provide suggestions for improvement, and organize maintenance activities.

- Maintain optimal services in accordance with company standards and expectations.

- Install, configure, test, and maintain software and hardware. Such as computers, printers, servers, operating systems etc.





- Regularly check to ensure that systems are up-to-date. Install critical updates across networked assets to limit the organizations security exposure.

- Maintain licenses and upgrade schedules.

- Develop and abide by protocols for the use of IT across departments and projects.

- Ensuring all systems run smoothly and efficiently

- Ensuring security and privacy measures are in place

- Support IT Manager in Monitoring security certificates and ensure the organization’s compliance with requirements

- Troubleshooting and providing technical support to the company staff whenever needed.

- Facilitate staff onboarding for initial setup and training

- Install, Upgrade and Maintain service availability for all computer stations

- Manage daily user’s requests and assigned activities by the manager

- Collect and analyze data to help the IT manager to identify areas for improvement within an organization's IT infrastructure

- Develop quality assurance procedures and tests for the development and improvement of new and existing systems.

- Perform preventive maintenance tasks on computer systems.

- Ensuring the integrity of data storage and backup systems

- Monitoring security tools and identifying potential security risks

- Managing the configuration of operating systems

- Anticipating potential problems and resolving them before they impact users when possible





- Tracking user behaviour to improve future versions of company software

- Other duties as assigned.

QUALIFICATIONS

- University degree in Computer Science or relevant engineering degree.

- Must have a valid passport and be able to travel to US frequently as per business needs.

- 3-5 years of hands-on experience as an IT Specialist experience, preferably in a manufacturing or industrial environment.

- Direct Experience Implementing Enterprise Resource Planning (ERP) Software in an industrial service and/or manufacturing environment

- Extensive experience with Microsoft Windows, Cisco, Fortinet, HP.

- Familiarity with Infor Visual Manufacturing and is an asset.

- High degree of analytical skill, root cause analysis, process of elimination and problem solving

- Highly organized, excellent in time management and ability to prioritize daily tasks

- Strong leadership skills with experience in managing teams and developing talent.

- Advanced negotiation skills with a proven track record of cost savings and supplier management.

- Advanced knowledge of LAN/WAN technologies (HPE switches).

- Strong knowledge of IT standards, policies and procedures.

- Advanced experience with Windows Server operating systems and Active Directory (on-prem).

- Knowledge of data security best practices.

- Proficient in troubleshooting hardware/software and system integration

- Excellent communication skills, both verbal and written, with the ability to explain technical concepts to non-technical audiences

- Ability to manage multiple projects and deadlines in a fast-paced environment.

- Experience in contract management and supplier agreements.

📌 IT Generalist (On-Site) (Concord)
🏢 Sherwood Electromotion
📍 Concord