Elevate your IT career with RDH as an IT Service Operations Specialist, providing expert technical support and enhancing service delivery in a hybrid work environment. This dynamic role blends hands-on support and system ownership to improve user experience.

As part of RDH’s Business Technology team, you will work closely with the IT Manager to develop the skills necessary for top-notch IT service operations. The ideal candidate will focus on evolving RDH’s IT services, endpoints, and automation capabilities while improving operational efficiency and reducing vendor reliance.

Key Responsibilities: • Deliver responsive technical support and resolve escalated IT issues • Administer ticketing, workflows, documentation,



and service standards • Manage endpoint systems using Microsoft Intune and Autopilot • Support Microsoft 365 platforms, including Teams and SharePoint • Identify recurring issues and implement root cause analysis

Requirements: • 3-5 years in IT operations or systems administration • Hands-on experience with Microsoft Intune and endpoint management • Familiarity with cloud-first IT environments • Solid technical troubleshooting and communication skills • Committed to continuous improvement and documentation practices

Drive operational excellence and enhance user experience within RDH’s innovative IT service landscape.

📌 IT Service Operations Specialist at RDH (Winnipeg)
🏢 RDH Building Science
📍 Winnipeg