Please included Salary/Hourly wage with Resume

Must have a car as some travel is required – Compensation Provided

RESPONSIBLILITIES:

- Serving as the first point of contact for clients and companies seeking technical assistance in person, over the phone or email
- Performing troubleshooting through diagnostic techniques and pertinent questions
- Installing and upgrading Windows 11 and software
- Diagnose and resolve technical hardware and software issues
- Responsible for setup accounts in Active Directory and Office 365.
- Proficient in supporting Office 365 Exchange/OneDrive/Sharepoint.
- Diagnose and resolve minor network issues (e.g. LAN Access)
- Prioritize work orders/help desk ticket according to severity.
- Create a document for any issue and report events
- Accurately log work orders/help desk tickets and resolutions into help desk software management system
- Determining the best solution based on the issue
- Direct unresolved issues to the next level of support personnel
- Perform other duties upon request and ability to multitask.

Technical Requirements:

- REQUIRED MINIMUM of 5 years experience supporting end users and servers.
- Proven Experience working with Windows 11,



Windows Server in a business environment
- Experienced in supporting MacOS users in a business setting is an Asset
- Ability to install, configure, administer and trouble shoot a wide range of desktop hardware and software
- Experience with troubleshooting printers, scanners and various other peripherals
- Experience with troubleshooting and supporting mobile devices (Apple & Android)
- Experience with Setting up and Maintaining Microsoft Exchange 2016 & 365

Non-Technical Requirements:

- Must be able to work independently.
- Excellent communication skills both written and verbal
- Excellent organizational & Time Management skills
- Strong critical thinking and problem-solving skills
- Ability to work under tight deadlines and managing multiple clients
- Must be detail oriented

General Duties

- Day to Day IT Support for Customers
- Managing implementation of upgrades and new projects
- Documentation of work completed
- Basic end user Training

Pay: $45,187.01-$81,426.54 per year

Experience

- IT support: 5 years (required)

Licence/Certification:
- Driving Licence (required)

Work Location: In person

📌 IT Support Specialist (Markham)
🏢 Insix
📍 Markham