Deliver hands-on IT support as an IT Support Specialist with a leading managed security service provider. Focus on endpoint, network, and remote-user troubleshooting to aid clients effectively. The organization is expanding and hiring an IT Support Specialist to provide technical support across various environments, including client endpoints and networks.

The ideal candidate will operate from established documentation and provide clear communication. Occasional in office client visits in the Greater Toronto Area will be part of your role. Key Responsibilities:

- Provide IT support including endpoint and remote-user issues
- Troubleshoot Microsoft 365, VPN, and Windows environments
- Assist with Mac and Linux client support when necessary
- Utilize runbooks and documentation for efficient service
- Communicate directly with clients during support tasks Requirements:
- 1–2 years of IT support experience required
- Expertise in endpoint and network support
- Strong Microsoft 365 knowledge, especially Outlook and Teams
- Proficiency in Windows environments
- Clear communication skills with a proactive attitude Bring your technical expertise to support clients effectively in this rewarding role.

📌 IT Support Specialist in Managed Security (Toronto)
🏢 Hamilton Barnes Associates
📍 Toronto