Join Rival Group as an IT Support Specialist for a 6-month contract. Provide hands-on support across Mac and Windows systems in a hybrid mode for greater flexibility. This collaborative role needs a candidate with 2-4 years of experience in IT support. You will troubleshoot connectivity issues, manage user access in Microsoft 365, and document solutions effectively. Your work will directly enhance IT operations within a supportive team culture. Key Responsibilities:

- Troubleshoot hardware and software issues in Mac/Windows environments
- Manage user accounts, licensing, and access requests
- Support onboarding and offboarding through account setup
- Create and maintain SOPs and troubleshooting guides
- Communicate technical issues clearly to staff Requirements:
- 2-4 years in IT or desktop support
- Strong experience with macOS, Windows, and Microsoft 365
- Excellent communication skills for non-technical audiences
- Solutions-oriented mindset for troubleshooting
- Ability to work semi-independently and organize documentation Deliver exceptional IT support while enjoying a flexible work environment at Rival Group.

📌 IT Support Specialist in Vancouver
🏢 Rival Technologies
📍 Vancouver