Elevate IT Service Management practices as a Senior Analyst in Governance with Scotiabank. Drive compliance, process optimization, and stakeholder collaboration in a role based in Toronto, Ontario. In this key position, you will oversee ITSM Governance processes, ensuring they align with Scotiabank's standards and regulatory requirements.

Your expertise will enable you to design Governance Models, maintain documentation, and engage with various teams to identify improvements. Collaboration with business stakeholders and IT teams will be essential while championing a customer-focused culture throughout your initiatives. Key Responsibilities:

- Design and update ITSM Governance Model
- Create and maintain essential governance documentation




- Conduct process and governance analysis
- Collaborate with business and technical stakeholders
- Support departmental initiatives with compliance oversight Requirements:
- Fluency in English and Spanish is an asset
- Experience in software development or system administration
- Knowledge of ITIL frameworks is an advantage
- Familiarity with Agile and DevOps methodologies
- Understanding of process analysis techniques Lead the drive for effective ITSM governance and processes at Scotiabank in Toronto.

📌 ITSM Governance Senior Analyst at Scotiabank (Toronto)
🏢 Kibbi Technologies
📍 Toronto