Drive team performance as the Lead Personal Care Specialist at Cencora, ensuring operational excellence in patient care management. Collaborate with District Managers to enhance team engagement. This leadership role at Cencora involves overseeing daily operations of the Personal Care Specialist team.

You will be responsible for task distribution, issue resolution, and performance coaching. Your focus on team development and operational efficiency will play a crucial role in improving patient support systems. Key Responsibilities:

- Manage team schedules and ensure availability
- Facilitate rapid resolution of operational escalations
- Coach team members through 1:1s and team meetings
- Track and analyze KPIs for performance improvement
- Support resource optimization in collaboration with management Requirements:
- At least 3 years of related experience
- Recognized expertise in patient support and case management
- Proven ability to handle stressful situations
- Solid organizational and analytical skills
- Experience in customer service or clinical support is an asset Empower your team and advance patient support initiatives with Cencora in this impactful leadership position.

📌 Lead Personal Care Specialist at Cencora (Quebec City)
🏢 Innomar Strategies
📍 Quebec City