Transform customer operations at Lightspeed as a Customer Operations Manager in Montreal. This strategic leadership role focuses on enhancing efficiency and driving projects for impactful change. In this position, you’ll be instrumental in overseeing transformative initiatives that elevate the customer experience across Lightspeed's organization.

Your expertise in project management will guide multiple initiatives to completion while engaging with senior leadership and cross-functional teams to secure buy-in and support. Key Responsibilities:

- Craft and execute comprehensive strategies for customer engagement
- Facilitate planning of workshops and events
- Manage transformation projects from inception to delivery
- Collaborate effectively with leadership and teams
- Establish metrics to evaluate initiative success Requirements:
- Minimum 5 years of strategic project experience
- Bachelor's Degree in business or technology preferred
- Proven success in managing senior leadership expectations
- Experience implementing strategies to meet goals
- Background in customer support or SaaS is advantageous Shape the future of customer operations through your strategic vision and leadership at Lightspeed.

📌 Lightspeed Customer Operations Manager Role (Montreal)
🏢 Lightspeed Commerce
📍 Montreal