Brandt is a customer driven company, privately owned and family run, strengthened by diversification and succeeding through specialization. We operate over 170 locations across Canada, the USA, Australia, and New Zealand.
For nine decades, the people of Brandt have stood shoulder-to-shoulder with the hardworking people that we serve. And really, there’s no place we’d rather be because just like them, it’s when we’re working hard and getting things done that we’re at our best.
Our success is driven by a passionate belief in the unlimited potential of our company and the ultimate success of our customers and we act on that belief every single day.
That’s Powerful Value, Delivered.
What You Will Be Responsible For
Monitor alerts received from machines through various software platforms
Investigate and research machine activity and provide recommendation of action
Effectively communicate the appropriate actions to the Service Departments or customers via telephone, e-mail or ticketing system
Follow up on previous recommendation to ensure problem resolution and identify learning opportunities
Provide health fleet reports to convey value provided.
Communicate effectively to customers, Brandt service, sales and support staff.
Understand and support telematics and monitoring systems for our customers and Brandt.
Meet MMS KPI’s for the Machine Monitoring Center
Be proficient in all technology platforms under the Brandt umbrella
Other duties may be assigned
What We Look For
Robust background in computer applications and analytics
Knowledge of the heavy equipment & dealership service departments
Ability to filter and correlate the different data source to create an accurate recommendation.
Knowledge of machine application, design, functionality and understanding the environmental effect on the equipment performance
Understand effective inspection process and equipment lifecycle planning
Bilingual is an asset but not required
Travel may be required
What We Offer
Competitive compensation: we offer fair, market-based wages that recognize your skills, experience, and contributions.
Continuous Learning: through on-the-job training and educational opportunities.
Advancement opportunities within a growing company that values initiative and teamwork.
Comprehensive benefits coverage: including health, dental and more to support your wellbeing.
Retirement planning: Pension and RRSP programs to help you invest in your future.
When you work for Brandt, we work for you. It’s as simple as that.