At IEM, we’re not just building creative electrical distribution systems, we’re shaping the future. IEM is currently seeking Operations Managers for our switchgear team in Surrey, B.C. location and will report into the Director of Operations .

The Operations

Manager is responsible for end‑to‑end ownership of the production value stream, driving operational performance, efficiency, and continuous improvement while ensuring alignment with strategic objectives and customer expectations. This role is accountable for meeting key performance indicators (KPIs) related to safety, quality, delivery, cost, and efficiency while fostering a data‑driven, bottom‑up problem‑solving culture. This position collaborates closely with Planning, Materials, Quality, Engineering, and Maintenance to optimize processes, resolve bottlenecks, and implement continuous improvement initiatives that support long‑term business growth.

This position requires 100% in‑office presence in our Surrey, B.This is a day shift position.

KPI Ownership & Performance Management: Own, monitor, and drive improvement in key performance indicators (KPIs) including on-time delivery (OTD), first-pass yield (FPY), defects per unit (DPU), safety incidents, and cost efficiency within the value stream.

Lead Daily Operations: Oversee daily production activities, ensuring work is executed safely, efficiently, and in alignment with production schedules, quality standards, and operational goals.

Team Leadership & Accountability: Manage and develop a cross‑functional team including production, quality, materials, and maintenance. Set expectations, provide coaching, and ensure accountability at all levels.

Production Scheduling & Efficiency: Partner with Production Planning and Materials teams to align demand with capacity, ensuring a balanced workflow, efficient material usage, and optimized labor deployment. Data-Driven Problem Solving: Lead root cause analysis and corrective actions for operational issues, using tools such as Pareto analysis, A3 problem‑solving, and process mapping to drive improvements.

Continuous Improvement & Lean Implementation: Champion Lean manufacturing principles, eliminating waste and driving efficiency through 5S, Kaizen, Standard Work, and Value Stream Mapping (VSM) initiatives. Cross‑Functional Collaboration: Work closely with Engineering, Quality, and Maintenance teams to identify and resolve design, process, or equipment issues affecting production.

Compliance & Safety:



Ensure adherence to safety policies, quality standards, and regulatory requirements. Champion a culture of zero injuries and high‑quality production. Bachelor’s degree in Engineering, Operations Management, Business, Industrial Technology, or a related field. ~5+ years in a supervisory or managerial role (Operations Manager, Production Manager, Production Supervisor Manufacturing Manager, Value Stream Leadership roles. ~ Project Management Professional (PMP) certification is a plus. ~ APICS, CPIM, or other supply chain‑related certification is a plus for materials‑heavy value streams. ~ Proven ability to develop, coach, and manage cross‑functional teams, ensuring accountability and engagement. ~ Data-Driven Problem‑Solving: Strong analytical and critical thinking skills with experience in using KPIs, root cause analysis, and Lean tools to drive decision‑making. ~ Communication & Stakeholder Engagement: Ability to communicate effectively with shop floor teams, peers, and senior leadership, ensuring alignment across the organization. ~ Time Management & Prioritization: Strong ability to manage multiple priorities, meet deadlines, and drive results in a fast‑paced environment. ~ Technical Proficiency: Experience with ERP/MRP systems (INFOR/Syteline a plus), Tableau, and Microsoft Office (Excel, PowerPoint, Word) for reporting and data analysis. ~ Compensation actually offered for this role will take into account internal equity and also may vary depending on the candidate’s geographic region, job‑related knowledge, skills, and experience among other factors.

A bonus and/or long‑term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered. [Compensation Range: CAD 123,000 - 152,000] At IEM, you’ll join a team that powers some of the world’s most ambitious projects. Your creativity and passion can help us achieve great things—come be part of the journey.

We offer comprehensive and competitive benefits package designed to support our employees' well‑being, growth,



and long‑term success. Information collected and processed as part of your IEM Careers profile, and any job applications you choose to submit is subject to IEM's Workforce Member Privacy Policy. Use the link below to view how we use artificial intelligence (AI) technology to assist in reviewing job applications and your rights as an applicant.

I acknowledge that The information I have provided in this application, including my resume and any supporting materials, is true, complete, and accurate. I authorize IEM("the Company") to verify the information provided, including employment history, education, and other relevant background information, in accordance with applicable laws.

VAN IEM Policy: IEM permits the hiring of relatives of current employees, provided that all employment decisions are based on qualifications, experience, and business needs. This policy establishes guidelines to ensure fairness, avoid conflicts of interest, and maintain operational integrity. Employees hired under this policy who have a familial relationship with a current employee will be hired into a specific department and role with the understanding that they are not eligible to transfer into the same department as their family member at any time during their employment.

VAN IEM Policy: IEM permits the hiring of relatives of current employees, provided that all employment decisions are based on qualifications, experience, and business needs. This policy establishes guidelines to ensure fairness, avoid conflicts of interest, and maintain operational integrity. Employees hired under this policy who have a familial relationship with a current employee will be hired into a specific department and role with the understanding that they are not eligible to transfer into the same department as their family member at any time during their employment.

VAN IEM Policy: IEM permits the hiring of relatives of current employees, provided that all employment decisions are based on qualifications, experience, and business needs. This policy establishes guidelines to ensure fairness, avoid conflicts of interest, and maintain operational integrity. Employees hired under this policy who have a familial relationship with a current employee will be hired into a specific department and role with the understanding that they are not eligible to transfer into the same department as their family member at any time during their employment. #

📌 Manager, Distribution Operations Planning (Surrey)
🏢 Industrial Electric Manufacturing
📍 Surrey