Become the Manager of Customer Resiliency Operations with Capital One Canada in Toronto. Oversee team performance, improve processes, and ensure compliance while centering customer needs. In this leadership role, you'll guide a team of Operations Associates and partner with essential third-party firms. Your strategic insights will drive operational enhancements, improve customer interactions, and align with business goals—all while meeting regulatory standards. Key Responsibilities:

- Lead and develop a high-performing team of associates
- Strategize future agency and law firm partnerships
- Identify technology enhancements for better efficiency
- Monitor operational data for performance improvement
- Facilitate cross-functional collaboration across teams Requirements:
- 10+ years of relevant work experience
- Robust background in cross-functional environment
- Minimum of 5 years managing outsourced services
- Advanced analytical skills with problem-solving focus
- Excellent communication and team leadership abilities Your strategic vision and leadership will play a crucial role in reshaping customer experiences and operational excellence.

📌 Manager of Customer Resiliency Operations (Toronto)
🏢 Capital One Group
📍 Toronto