Manager of Recreation and Client Services The Town of Bradford West Gwillimbury offers a return to small town charm while being one of the country’s fastest growing communities. We are a vibrant, thriving community that possesses a sense of pride and where community spirit prevails. Our Town is committed to being a complete and healthy community where there are opportunities for everyone to contribute and to benefit.

Reporting to the Director of Recreation and Cultural Services, the Manager of Recreation and Client Services the role provides strategic leadership, operational oversight, and administrative management for the Town's recreation programs and services, including aquatics, fitness, community programs, special events, and recreation customer service operations.This leadership role will oversee the day-to-day operations of recreation services while providing strategic direction for program development, community partnerships, staff leadership, and service excellence. The role will play a key role in shaping recreational opportunities that enhance quality of life for residents, managing operating and capital budgets, leading a dedicated team, and fostering strong relationships with community organizations, stakeholders, and the public.

Duties and Responsibilities

- Provides strategic leadership, operational oversight, and administrative management for the Town's recreation programs and services, including aquatics, fitness, community programs, special events, and customer service operations.
- Develops and manages annual operating and capital budgets; monitors and approves operating and capital expenses.
- Manages and supervises the development and implementation of all leisure services division programs and events. Evaluate recreation programs and services that respond to community needs and align with corporate objectives.
- Oversees annual promotional and marketing plan, including new and innovative strategies, delivery methods and distribution.




- Participates in a collaborative manner with other members of the Recreation & Cultural Services team to ensure that building operation, resources are appropriately matched with recreation program needs.
- Develops and oversees the customer service function of the Recreation Services Division both Town wide and at the Leisure Centre; including assessing staffing requirements, recruitment, training, policy and procedure development.
- Develop and implement policies, procedures, service standards, and operational guidelines to support safe, productive, and customer-focused service delivery.
- Oversee procurement activities, including the development and approval of tenders, requests for proposals (RFPs), service agreements, and recreation-related capital purchases.
- Maintains positive and collaborative relationships with residents, members, program participants, and stakeholders by responding to inquiries, concerns, and complaints in a timely, professional, and customer-focused manner.
- Prepares reports, makes recommendations and attends meetings relating to recreation projects.

Key Competencies and Qualifications

- Post Secondary diploma or degree in Recreation Management or Recreation and Leisure Studies.
- Minimum of seven (7) years of related experience in management, recreation programming and business/marketing.
- Ability to build strong and enthusiastic staff teams and internal/external partnerships.
- Ability to align maintenance and operations programs with departmental goals and objectives.
- Excellent organizational, project management, analytical, interpersonal, communication and problem solving.
- Demonstrates strong budgeting, financial planning,



forecasting, and resource allocation skills to ensure fiscal responsibility.
- Commitment to promoting a culture of inclusiveness and serving a diverse population of employees, agencies and the public.
- Demonstrated proficiency with information technology including Microsoft Office Suite and ACTIVENet software (or equivalent).
- Knowledge of Municipal By-laws, Municipal Act, Municipal Policies and Procedures, Departmental Policies and Procedures, Provincial Legislation (Ontario Health Promotion and Protection Act, etc.).
- Availability to attend evening and/or weekend meetings or other events as required.
- Ability to provide a satisfactory Vulnerable Sector Screening upon hire.

The position offers a salary range of $126,223 to $153,425 (2026 rates) based on a 35 hour workweek plus a competitive benefit package and an option for flexible work arrangements. Closing date for this position is September 30, 2026.

We thank all applicants for their interest. However, only those being considered for an interview will be contacted. In accordance with the Municipal Freedom of Information and Protection of Privacy Act, personal information is collected under the authority of the Municipal Act, and will only be used for candidate selection.

The Town of Bradford West Gwillimbury is committed to equity in employment. As an equal opportunity employer, we are committed to establishing a qualified workforce that is reflective of the diverse population we serve. We encourage applications from Indigenous peoples, racialized people, persons with disabilities, and those who identify as LGBTQ2S+.

The Town of Bradford West Gwillimbury is committed to providing accommodations based on any human rights protected grounds and in accordance with the AODA, throughout the recruitment and selection process. If you require accommodation, please notify us when contacted for an interview and we will work with you to meet your needs.

📌 Manager of Recreation and Client Services (Bradford West Gwillimbury)
🏢 Town of Bradford West Gwillimbury
📍 Bradford West Gwillimbury