Lead Salesforce support with Fidelity in Toronto, working in a hybrid schedule. As a Manager of Salesforce, you will ensure platform stability and enhance sales effectiveness. The Manager of Salesforce (Sales Cloud & Service Cloud) will provide end-to-end leadership for Fidelity's Salesforce platform. With over 5 years in CRM delivery, you'll manage a team or vendors for effective operations.

Your role includes technical prioritization, service reliability, and compliance with financial services standards. Key Responsibilities:

- Lead Salesforce platform operations and manage incidents
- Own prioritization and execution for enhancements and projects
- Establish annual roadmap aligned with business goals
- Collaborate with stakeholders to drive platform adoption
- Oversee governance and compliance for platform changes Requirements:
- Bachelor’s Degree in relevant field or equivalent
- 5+ years CRM platform support in regulated space
- 2+ years in technical leadership or people management
- Understanding of Salesforce CRM and development tools
- Solid customer service orientation Utilize your leadership skills to ensure Salesforce effectiveness and enhance client service excellence for Fidelity.

📌 Manager of Salesforce at Fidelity (Mississauga)
🏢 Fil
📍 Mississauga