At Bell, we’re building a more connected future through world-class networks, AI-powered solutions, and digital experiences that elevate how people live, work, and play every day.

The Retail

Execution team plays a key role in the design and execution of the retail channel's short- and long-term objectives. We are seeking a strategic and results-oriented leader to drive key wireless and wireline initiatives, business transformation programs, and the ongoing evolution of our retail systems. This role will be responsible for leading complex projects, identifying opportunities to improve operational efficiency and customer experience, and overseeing the support and enhancement of critical retail platforms.

This role offers the opportunity to lead transformational initiatives, influence senior executives, and deliver measurable business outcomes through project leadership, system improvement, and innovation. Is passionate about innovation and continuous improvement. Thrives in ambiguous environments and can effectively manage changing priorities.

Has a strong understanding of sales operations, customer experience, and business performance drivers. Lead the intake, assessment, prioritization, and delivery of strategic projects and initiatives. Conduct in-depth analysis of retail sales performance, identifying key trends, opportunities, and challenges to build a data-driven channel strategy Develop and present persuasive, data-supported recommendations to senior leadership on optimizing the retail distribution footprint, scaling sales performance, and enhancing channel effectiveness.





Identify opportunities to improve operational efficiency, sales effectiveness, and customer experience through technology, AI, and automation. Lead the strategy for automating the communication of pricing, promotions, and program updates to retail channels, eliminating manual processes and improving speed to market Business degree with 5+ years of relevant experience preferred.A solid aptitude for leveraging technology, AI, and automation not just for innovation, but as practical tools to simplify processes, reduce operational costs, and drive measurable sales outcomes Experience leading business process automation or digital transformation projects, particularly within a sales operations or channel communication context Demonstrated expertise in retail sales analysis, with a proven ability to translate complex sales data and performance metrics into strategic recommendations for an executive audience.

Experience leading business process automation or digital transformation projects, particularly within a sales operations or channel communication context Continuous improvement mindset with a bias for action.

Advanced Microsoft

Office skills, including executive-level presentations and business cases.





Experience in digital transformation or AI adoption programs Previous wireless and telecommunications experience is considered an asset. MBA is considered an asset. Adequate knowledge of French is required for positions in Quebec.

Position Type: Management Job Status: Regular - Full Time For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs.

At Bell, we are proud of our focus on fostering an inclusive and accessible workplace where all team members feel valued, respected, supported, and that they belong. Bell is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.

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📌 Manager, Retail Performance & Transformation (Toronto)
🏢 Bell
📍 Toronto