Bosch Truck Group Inc. (formerly Glover International Trucks Ltd.) is an award winning dealership with nine locations in Alberta and British Columbia. For 50 years we have been empowering customers with reliable transportation solutions. We are committed to delivering exceptional quality and service, we aim to be the leading provider of commercial trucks by setting the industry standard for reliability, safety, and customer satisfaction.

We have an exciting Service Advisor opportunity in our Vernon dealership.

Bosch Truck Group

Inc. (formerly Glover International Trucks Ltd.) is an award winning dealership with nine locations in Alberta and British Columbia. For 50 years we have been empowering customers with reliable transportation solutions. We are committed to delivering exceptional quality and service, we aim to be the leading provider of commercial trucks by setting the industry standard for reliability, safety, and customer satisfaction. We have an exciting Service Advisor opportunity in our Vernon dealership.

The Service

Advisor at Bosch Truck Group Inc. helps manage the daily work in the service department. They assist customers from their first inquiry through completing their invoice and follow-up. Their goal is to make sure the service shop runs smoothly and to build solid, long-lasting relationships with customers.

Find and prioritize potential service opportunities by checking vehicle history, analyzing diagnostics, contacting customers, scheduling visits, and keeping records. Increase service sales by understanding customer needs,



suggesting maintenance, troubleshooting issues, creating work orders, and organizing scheduling. Improve shop efficiency by planning work, coordinating resources, arranging outside vendor jobs, confirming appointments, and joining service meetings.

Provide great customer service by welcoming customers, checking appointments, performing inspections, responding to requests, offering extra services, and updating customers about any changes. Build strong customer relationships by reviewing finished work, explaining any postponed services, suggesting future maintenance, closing work orders, issuing invoices, booking follow-ups, returning vehicles, and getting customer feedback. Support a positive and team-focused service department by respecting diversity, promoting teamwork and responsibility, protecting privacy, learning continuously, and helping with projects and sharing knowledge.

Good understanding of business to help improve service operations and profits. General knowledge about commercial vehicles and the transportation industry. Use software and technology efficiently to complete daily tasks.

Communicate clearly and respectfully with customers and coworkers. Provide excellent service by maintaining good relationships with clients. Work well with others to support a positive work environment.

High school diploma or equivalent. Additional education in related fields is a plus.

About Bosch Truck Group

Inc.

Bosch Truck Group

Inc. is dedicated to providing excellent service and quality products.

📌 Medical Services Administrator (Vernon)
🏢 Bosch Truck Group / Bosch Idealease
📍 Vernon