Who are we?

We are Northern Docks Systems, an industry leader in the sales, installation and service of industrial energy-efficient overhead doors and HVLS (high-volume low speed) fans. We have dedicated departments geared towards developing strategic and customized full-scale solutions to enhance safety, productivity, and efficiency for our customers across a wide variety of industries. NDS has been a trusted source for various companies across Canada since 2002.

Our certifications, accreditations and memberships have helped us provide exceptional service.

We are looking for a full-time permanent National Service Coordinator to join our Brampton Team. The National Service Coordinator is responsible for ensuring the accuracy and progress of work orders from scheduling through to completion. This includes but is not limited to being responsible for scheduling new national service calls, scheduling return trips for repairs, or coordinating additional trips for sites that could not be properly completed upon initial assessment and is therefore in charge of the “Schedule Board”.

The National Service

Coordinator will communicate with internal staff and external customers or sites to coordinate schedule times for work to take place and also for coordinating the completion of a work order within the estimated timeline and repair costs quoted; as well as maintaining Northern Dock Systems’ National Service Department KPIs and measurables.

What will you be doing?

- Dispatching current service work orders that come in via phone/email
- Coordinating with local NDS service coordinators and subcontractors for rescheduled and/or repair work orders
- Keeping customer portals up to date
- Reviewing all scheduled work orders for completion, accuracy,



missing information as well as any noted problems that may require additional work or return trips
- Planning for and requesting any rental equipment required for service work orders, and subsequent call offs of the equipment
- Confirming with site contacts for all rescheduled and planned repair work, as well as informing customers of changes to initial schedule dates or delays
- Coordinating and following up on and freight and ETA’s for parts and new equipment orders.

What skills, experience and education are we looking for?

- Ability to multi-task and to work in a fast paced environment.
- Positive attitude and a willingness to learn additional tasks as assigned.
- Knowledge of CRM would be an asset.
- Strong communication and interpersonal skills
- Detail oriented with a Can Do attitude
- Strong problem solving abilities
- Ability to work independently and within a team environment

Why should you grow with us?
- Competitive Salary
- Bonus Pay
- Company matched RRSP Plan
- Comprehensive Benefits Plan
- Employee Assistance Program
- Dynamic work environment and culture
- Corporate perks and discounts year round

NDS is committed to supporting a culture of diversity and accessibility across the organization, starting with the hiring process. It is our priority to remove barriers to provide equal access to employment. NDS welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. All information received in relation to accommodation will be kept confidential. Pay: From $55,000.00 per year

Benefits

- Company events
- Employee assistance program
- Extended health care
- On-site parking
- RRSP match

Work Location: In person

📌 National Service Coordinator (Brampton)
🏢 Northern Dock Systems
📍 Brampton