Job Overview

We are seeking a dynamic and organized Office Administrative Assistant/Patient Service Representative to join our healthcare team immediately. This vital role combines front desk responsibilities with administrative support, ensuring a smooth and welcoming experience for patients while maintaining productive office operations. If you thrive in a fast-paced environment, possess excellent communication skills, and have a passion for helping others, this opportunity is perfect for you!

Your energetic approach will help create a positive atmosphere and support the delivery of exceptional patient care.

Duties

- Greet patients warmly, check them in and out, and manage appointment scheduling with enthusiasm and professionalism
- Answer multi-line phone systems promptly, directing calls efficiently to appropriate staff members
- Verify patient insurance information and update electronic medical records accurately using Epic or similar systems
- Manage patient intake forms, ensure completeness, and assist with data entry into electronic health records (EHR) systems like Dentrix
- Handle administrative tasks such as filing, faxing, scanning documents, and maintaining organized office records
- Assist with billing processes, including processing payments and explaining financial policies to patients




- Support the dental or medical team by preparing treatment rooms and ensuring all necessary supplies are stocked and ready

Requirements

- Proven experience as a dental receptionist or in a medical office environment with familiarity using Dentrix or Epic software
- Strong knowledge of medical terminology and experience working with electronic medical records (EMRs)
- Excellent communication skills for interacting professionally with patients, staff, and insurance providers
- Prior office experience handling multi-line phone systems, scheduling, and administrative tasks
- Ability to multitask efficiently in a fast-paced setting while maintaining attention to detail
- Knowledge of dental or medical front desk procedures and patient service best practices is highly preferred
- High school diploma or equivalent; additional certification in healthcare administration is a plus

Join us today to be part of a dedicated team committed to delivering outstanding patient care through energetic service and seamless office operations!

Pay: $23.00-$32.00 per hour

Benefits

- Dental care
- Extended health care
- On-site parking
- Paid time off

Work Location: In person

📌 Office Administrative Assistant/Patient Service Representative - Start Immediately (Ottawa)
🏢 Ottawa Downtown Dentist
📍 Ottawa