Overview

We are a lean, agile IT service team at WTTi. We are seeking an assertive, highly organized Operations & Finance Coordinator to serve as the critical operational backbone of our company. Your primary mission is to work directly with the Principal, taking ownership of daily financial, staff, and office logistics. This multi-faceted role spans full-cycle QuickBooks Online administration, technical paperwork auditing, marketing support, and team culture development.

Full time employment is available. Excellent applicants seeking part-time employment will also be considered.

Responsibilities

1. Bookkeeping (QBO) & Finance (40%)

- General Bookkeeping: Take ownership of full-cycle accounts receivable and accounts payable using QuickBooks Online and Microsoft Office tools.
- Invoicing & Ledger Maintenance: Process accurate client invoicing and assist with monthly expense reconciliations.
- Strategic Metrics: Track and report company Key Performance Indicators (KPIs) across staff performance, invoicing accuracy, and job reports to directly support strategic planning and growth targets.

2. Executive Support & Gatekeeping (20%)

- Headspace & Time Protection: Proactively manage and optimize the Principal’s schedule, helping his daily focus remains on high-value corporate growth initiatives.
- Communication & Liaison: Act as the primary, professional point of contact between the Principal and clients. Streamline, filter, and improve communication channels to resolve minor operational issues before they require executive intervention.
- Discretion & Proxy Decision-Making: Handle sensitive company information, client contracts,



and financial metrics with the highest level of confidentiality and sound judgment.

3. Staff Management, Accountability & Compliance (20%)

- Internal Accountability: Enforce administrative accountability across our team of 10. Lead staff meetings, morning standups, and routine check-ins to ensure projects remain strictly on target.
- Payroll Prep & Auditing: Collect, review, and prepare employee timesheets for payroll, ensuring field technicians submit documentation on time.
- Quality Assurance Auditing: Regularly audit support tickets, job documentation, and field technician paperwork to ensure everything is completely and properly filled out before archiving or billing.

4. Marketing & Client Experience Growth (10%)

- WTTi Marketing Support: Collaborate with the Principal to expand and improve WTTi marketing initiatives across various digital and traditional channels.
- Client Retention & Satisfaction: Conduct proactive, professional client follow-up calls to gauge satisfaction, gather feedback, and cultivate deep client loyalty.

5. Logistics, Culture & Office Workplace (10%)

- Office Stewardship: Improve and maintain the physical WTTi office environment, ensuring it remains clean, inviting, organized, and positive.
- Inventory Oversight:



Oversee and audit the work of staff responsible for managing on-hand inventory levels, ensuring the equipment stockroom remains organized and required job materials are accurately maintained.
- Culture Initiatives: Plan and execute engaging company culture events, team-building activities, or internal milestones to keep the team unified and motivated.

Qualifications

- Experience: 3+ years in a hybrid role like operations coordination, bookkeeping, or office management—ideally within a small business or tech/service industry environment.
- Software Fluency: Proven, hands-on experience navigating QuickBooks Online alongside strong proficiency in Microsoft Office (Excel, Word, Outlook).
- Client-Facing Professionalism: Excellent communication skills over the phone and via email, with an organic knack for customer service and client retention.
- Proactive and Organized: An innate ability to spot an unorganized process or a messy office space and fix it without being asked. You enjoy bringing order to chaos.
- Humor: You take your responsibilities and deadlines seriously, but you don't take yourself too seriously. You actively look for opportunities to keep things light.

How to Apply: Please submit your resume and a brief cover letter. To prove you read this entire description and have the sense of humor we are looking for, please include your favorite clean joke or a lighthearted fact about yourself at the very top of your application. Pay: $28.00-$34.00 per hour

Expected hours: 20.0 – 44.0 per week

Benefits

- Flexible schedule
- Mileage reimbursement
- On-site parking
- Profit sharing

Work Location: In person

📌 Operations & Finance Coordinator (Edmonton)
🏢 WTTI / Walk-Through Tech
📍 Edmonton