We know eachemployee’s individualcontributions make us the #1 Express Delivery andLogistics Company in theworld. DHL Expressis committed to maintaining anenvironment that empowersevery team member to make the greatest possibleimpact on our business. Our corporate culture is about personal commitment – toour business, toeach other and to our global communities.

DHL isdedicated to beinga great place to work. In addition to competitivecompensation packages,our employees enjoy a range of programs, services andbenefits that bring the best to their personal lives. Start YOUR career withDHL today… DHL Express currentlyhas an opening for an Operations Manager - Service Centre in our Hamilton, ON facility How will you contribute to the success of DHL?

Establish superior customer service performance indicators and meet/exceed standards for on-time delivery, tracing, dispatch & claims, including missed pick-ups; and overall service quality. Responsibility for the cost optimization of the facility. Manage employee/labour relations through appropriate application of Collective Agreement.

Manage all local Human Resources issues in alignment with Human Resources team. Ensure successful implementation, continued application and maintenance of Track and Trace technology including scanning compliance - P & D; Monitor & improve EBIT through profitable revenue growth, management of P.and on-time data entry.



Assist in the development of the long & short-range service centre objectives and plans for attainment.

Prepare the service centre profit plan and submit for approval and execution. Identify & track route service standards and adjust operation as required, i.e., Organize, assign responsibility and develop, through training & counseling, competent branch staff, providing opportunities for growth and promotion. Provide leadership, through appropriate decision-making, communication and motivation, to get service centre management and staff to effectively perform their duties and provide qualified people for advancement.

Ensure staff compliance with established Company standards, policies and procedures, i.e., Keep informed on general business conditions and activities of current and potential competitors. Where applicable and as required, travel to and manage of outlying depots. Implement continuous improvement initiatives Demonstrated ability to successfully manage multiple tasks/priorities. ~ Proven work experience in a union workplace and negotiation skills. ~ Demonstrated analysis & problem-solving skills. ~ 3-5 years management experience in a medium to large service company, preferably transportation. ~ Demonstrated experience implementing quality/ process improvement initiatives We are an equal opportunity employer and believe we will gain through the recruitment and development of staff who represent the broad diversity of the Canadian workforce. #

📌 Operations Manager - Service Centre (Mount Hope)
🏢 DHL Express
📍 Mount Hope