Voyago is hiring a Supervisor for our student transportation division in London! Lead with Purpose. Make an Impact. Grow with a Team That Has Your Back! As a supervisor, you will report directly to the Operations Manager and play a critical role in delivering safe, reliable, and efficient student transportation services.

You will oversee day to day operations, provide guidance and support to drivers and serve as a key point of communication between schools, internal teams, management and the consortia. This role requires strong leadership skills, adaptability, a commitment to safety and exceptional customer service.

Your Role:

Daily Operations & Team Leadership

- Lead and coordinate staff to ensure drivers meet all Student Transportation standards and contract requirements.
- Maintain coverage during staff absences, vacations, or high-demand periods.
- Conduct site visits, monitor performance, review incident/collision reports, and provide coaching or follow-up as needed.
- Support driver development through onboarding, training, ride-alongs, performance feedback, and safety meetings.
- Facilitate employee engagement, team meetings, and maintain strong relationships with your team.
- Step in to cover school runs when required, ensuring uninterrupted service.

Start-Up Support & Process Ownership

- Partner with the Operations Manager and Talent Acquisition Specialist to support high-volume staffing for the new division.
- Assist in onboarding, orientation, and licensing processes for new drivers.
- Help implement start-up processes, including route assignments, schedules, and operational workflows.
- Maintain operational standards during launch, ensuring efficiency and smooth hand-offs between teams.

Fleet, Safety & Maintenance Coordination

- Support maintenance and cleaning of buses, ensuring a safe, presentable fleet.




- Coordinate with Health & Safety teams to schedule and track required training.
- Oversee incident documentation, ghosting reports, deficiency reports, and ensure timely resolution.
- Monitor employee licenses and certifications from start to finish, ensuring compliance with regulatory and company requirements.

Reporting & Administrative Responsibilities

- Track and report KPIs to the Operations Manager and assist with performance reviews.
- Maintain accurate timesheets, payroll inputs, and operational records.
- Ensure schedules are maintained and coverage is provided at all times.
- Serve as the main operational contact for support teams including HR, maintenance, and health & safety.

On-Call & Emergency Response

- Be available for divisional emergencies, which may include holidays and weekends.
- Support operations during high-pressure scenarios to ensure uninterrupted service.

Your Profile

- You prioritize safety and are committed to the well being of others
- You are a responsible driver and can provide a clean drivers abstract
- You hold a valid Class "B" licence or are willing to obtain one (Voyago will provide licence upgrade training)
- You can provide a explicit Criminal Record Check and Vulnerable Sector Screening
- You have strong verbal and written communication skills (approximately B2 to C1 level)
- You have solid knowledge of London and surrounding areas
- You are quick-thinking and able to solve problems creatively




- You can work independently and manage your time effectively
- You thrive in a fast-paced, dynamic environment
- You have post-secondary education or an equivalent combination of experience and training
- You have at least 2 years of experience in a similar role
- You are proficient in Microsoft Word, Excel, PowerPoint, and Outlook
- You have superior customer service skills
- You have experience in student transportation
- You have experience working in a unionized environment
- You're available to support our team Monday to Friday, 6:00am to 5:30pm
- You are willing to work outside regular business hours when required
- You are available to be on call on the weekends.

Location

This position is located at 573 Admiral Court in London . This position is 100% in office, there are no remote work opportunities with this position

Salary

Salary Salary will be determined based on education, experience, and skillset and will fall within the range of $59,000 to $63,000

The Perks

- We offer free licence upgrade
- We support the development, work-life balance and well-being of our employees
- We build a supportive corporate culture that encourages diversity and enables our people to flourish.
- We enable our employees to have a positive social impact by deploying sustainable mobility solutions.
- We offer comprehensive benefits packages for full time employees with an Employee and Family Assistance Program, a great company perks program and an Employee Referral Bonus for all staff
- We are an Award Winning company
- As a subsidiary of Transdev, we provide opportunities for a rewarding career with a growing, global transportation provider
- We focus on innovation and sustainable environmental initiatives
- We offer our employees opportunities to build their own experience withi

📌 Operations Supervisor - Student Transportation (London)
🏢 Voyago
📍 London