It’s not a package. It’s a promise®. As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver - it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you.

Shift: Monday to Frdiday: 2:00pm to 7:00pm (25 hours/week)

Pay Rate: $21.50/hour ($22.91 after 3 months)

Location: 42 Parkway Dr, Truro Heights, NS

Description The Support Representative, Shipment Resolution, resolves problem and return shipments within the assigned terminal in collaboration with internal and external stakeholders.

Responsibilities Contact customers or colleagues to obtain and enter package information or resolve delivery issues

Scan, sort, and reorganize undelivered freight and process freight damages

Prepare packages for redelivery (tracking data, labels, repackaging, etc.)

Inspect damaged packages

Use computer applications (i.e., Salesforce) to track completed customer shipments and review and close case logs

Audit arrivals and communicate any delays to the Unit Manager and Regional Retail Manager

Experience 3 months experience in customer service





Skills Operations ManagementOperations PlanningOperations ProceduresShipping and Receiving OperationsPhysical Efforts Physical Efforts-Physical strength - Lifting/Lowering upto 70 poundsPhysical Efforts-StandingPhysical Efforts-SittingPhysical Efforts-WalkingPhysical Efforts-Visual strainPhysical Efforts-SortingPhysical Efforts-Wrist MovementsLanguage Requirement: Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs.

POSTING DETAILS

Location: 173 - Truro

Working Conditions: Retail Center Environment

Posting Number: 69634

Purolator is an equal chance employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request.

Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster.

Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact [email protected]. To apply, visit our Careers Page.

We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive.

Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at www.purolator.com.

📌 Ops Support Rep Shipment Resolution Job Details | Purolator (Truro)
🏢 Purolator
📍 Truro