Join our team as a Part-Time Helpdesk Support Specialist focused on technical support in Oakville. Your expertise in Windows laptops and iPads will be vital in ensuring effective IT operations. This service-oriented role, approximately 16 hours per week, supports our Technical Support Team with front-line ticket triage, device preparation, and employee onboarding.

You'll handle help desk requests, perform Level 1 troubleshooting for various devices, and assist in managing hardware inventory, contributing to smoother daily operations. Key Responsibilities:

- Respond to help desk tickets, calls, and emails
- Perform Level 1 troubleshooting on Windows laptops and iPads
- Configure and deploy devices accurately
- Assist in onboarding and offboarding processes
- Document common issues and support ticket updates Requirements:
- Organized, dependable, and detail-oriented
- Strong communication skills in English
- Familiarity with Microsoft 365 tools
- Previous help desk or customer support experience preferred
- Comfort with hands-on technical tasks Leverage your technical skills and support our IT operations as a crucial Helpdesk Support Specialist.

📌 Part-Time Helpdesk Support Specialist (Oakville)
🏢 Encore
📍 Oakville