Join one of Calgary’s top-rated integrative health clinics — Marda Loop Naturopathic & Wellness Clinic — trusted by more than 14,000 patients since 2011. We’re known for compassionate, patient-centred care and a collaborative team environment.

What sets us apart is our warm, supportive culture and our personalized, integrative approach to healing, combining Naturopathic Medicine, Osteopathy, Acupuncture, Massage Therapy, and Dietitian services.

We’re a busy, multidisciplinary clinic seeking someone ready to grow and develop with a team that values consistency, professionalism, and a shared commitment to exceptional patient care.

This is a part-time position with regular Thursday evening and Saturday shifts. The ideal candidate will also have some flexibility to provide additional weekday coverage when other team members are away due to vacation, illness, or other absences.

This role is ideal for someone who takes initiative, notices what others may have missed, follows through without needing repeated direction, and takes pride in leaving the clinic organized, prepared, and running smoothly.

Significant: Only applicants who carefully follow the application instructions will be considered.

Please Apply Only If You Have One or More of the Following

- Experience in an executive assistant, reception, clinic administration, or customer-service-focused role
- Knowledge of Jane App or familiarity with Naturopathic Medicine
- A genuine interest in health and wellness, with an eagerness to learn

There is a great deal to learn in this role, and the right person will be supported through training.

Why You’ll Love Working Here

- Be part of a warm, supportive, team-based clinic
- Join a high-performing front desk where your work meaningfully supports patient care
- Learn about integrative medicine and wellness every day
- Work in a clinic that values consistency, professionalism, initiative, and attention to detail
- Build a long-term position with a well-established and respected clinic

Why This Role Matters

As our Medical Receptionist / Patient Care Coordinator, you are often the first and last person a patient speaks with.

You are responsible for two of the most important touchpoints in the patient experience: the first impression and the final impression. We’re looking for someone who takes pride in delivering a warm, confident, professional welcome and a smooth, supportive checkout every single time.

You will also play an important role in helping the clinic finish the week strong. This includes identifying outstanding tasks, following up on details that may have been missed, and ensuring the clinic is clean, organized, stocked, and prepared for the next shift.

We are looking for someone who does not wait for direction, but pays attention, anticipates needs, takes ownership, and looks for thoughtful ways to support each patient, practitioner, and team member.

Success in This Role Looks Like

- Remaining calm, warm, and professional during busy clinic periods
- Providing an exceptional and personalized patient experience
- Maintaining accurate scheduling, records, payments,



and end-of-day financials
- Completing outstanding administrative and operational tasks from the week
- Noticing details that could otherwise be overlooked
- Following through on tasks accurately and efficiently
- Taking initiative while knowing when to ask questions
- Helping leave the clinic clean, organized, stocked, and ready for the next shift
- Providing dependable weekday coverage when other team members are away

We are looking for someone who is:

- Passionate about health and eager to learn
- Exceptional at multitasking and staying calm in a busy clinic
- Kind, empathetic, professional, dependable, and helpful
- Highly detail-oriented with a strong work ethic
- Proactive and comfortable taking ownership of tasks
- Confident on the phone and skilled in customer service
- Excellent at creating a warm first impression and a smooth final patient touchpoint
- Comfortable identifying and completing tasks that may have been missed during the week
- Proficient with computers, including Word and Excel, and able to learn new systems quickly
- A quick learner and a collaborative team player
- Interested in a long-term position where you can grow with the clinic
- Comfortable typing at least 30 words per minute with a high level of accuracy, particularly with names, dates, and numbers
- Willing to go the extra mile to ensure patients feel special and supported while the clinic operates smoothly

What You’ll Do

Responsibilities can include

- Answering calls, greeting patients, and scheduling appointments
- Providing a consistently warm, professional, and personalized patient experience from check-in to checkout
- Using electronic medical records and clinic software
- Coordinating the flow of documents, emails, reports, and patient information through the clinic
- Taking payments and preparing accurate end-of-day reports
- Supporting bookkeeping and administrative tasks
- Reviewing and completing outstanding tasks from the week
- Following up on incomplete items and ensuring important details are not overlooked
- Assisting practitioners and team members with administrative needs
- Performing light housekeeping duties to keep the clinic clean, organized, and welcoming
- Helping ensure the clinic is prepared and fully functional for the following week
- Providing additional weekday coverage when other team members are away, based on availability

Position Type and Availability Requirements

This is a part-time position with the following regular schedule:

- Thursday afternoon-evening until 7/7:30 PM
- Saturdays from 9:00 AM to 3:00 PM

Applicants must be available to work both regular shifts.

The ideal candidate will also have some flexibility to accept additional weekday shifts when team members are away due to vacation,



illness, or other absences. Additional coverage will be arranged in advance whenever possible, although occasional short-notice availability is considered an asset.

Our clinic’s current closing times are:

- Tuesday and Thursday: 7:00 pm
- Monday and Wednesday: 6:00 pm
- Friday: 5:00 pm

Applicants must be comfortable working shifts that end after these times when providing additional coverage. Clinic hours and shift requirements are subject to change.

How to Apply

Please submit:

- Your resume
- A cover letter
- A video application

In your cover letter, please include:

- Why you would be a strong fit for a busy, multi-practitioner wellness clinic
- Your salary expectations
- One sentence confirming that you are interested in a long-term role with the clinic
- A brief description of your availability for weekday coverage
- The word “growth” included naturally somewhere in your cover letter

In your video, please include:

A short video response telling us about a time you were the calm point of contact in a stressful or emotionally charged situation.

Use the STAR format (https://www.betterup.com/blog/star-interview-method)

- Situation
- Task
- Action
- Result

Guidelines: 3-5 minutes - One continuous take (no editing)

You may record with any device you prefer: phone, computer, or camera. Speak naturally - we're more interested in how you think than how polished you are.

We're paying attention to

- How you handle stress and responsibility
- How you reflect on challenges
- Your presence and self-awareness

This is not an evaluation of your speaking ability, nor the perfect reaction. We're curious about how you show up.

Please upload here: https://we.tl/r-DihR1iYEOqCe8vXq

!!!! Applications that do not include all requested information will not be considered. !!!!

Pay: $22.00-$28.00 per hour

Expected hours: 11.0 – 22.0 per week

Application question(s)

- Do you have any Jane App experience?
- Do you have any experience with direct billing?
- How familiar are you with integrative healthcare?
- Are you available to work Thursday evenings and Saturdays?
- Are you flexible to cover more shifts during the week?
- Please submit:
- Resume
- Cover letter
- Video application

Cover letter must include:
- Why you’re a strong fit for a busy, multi-practitioner wellness clinic
- Salary expectations
- One sentence confirming interest in a long-term role
- Brief weekday availability
- The word “growth” used naturally

Video (3–5 min, one continuous take, no editing):

Tell us about a time you were the calm point of contact in a stressful or emotionally charged situation. Use the STAR format: Situation, Task, Action, Result.

STAR guide: https://www.betterup.com/blog/star-interview-method

Record on any device and speak naturally. We’re assessing how you handle stress/responsibility, reflect on challenges, and show presence/self-awareness—not speaking perfection.

Upload here

https://we.tl/r-DihR1iYEOqCe8vXq

Applications missing any requested information will not be considered.

Work Location: In person

📌 Part Time Medical Receptionist/Patient Care Coordinator at Naturopathic and Wellness Clinic (Calgary)
🏢 Marda Loop Naturopathic and Wellness Clinic
📍 Calgary