Partner Operations Specialist – Ad Ecosystem Job Type: Contractor, Full Time, Monday - Friday MediaGo is seeking a motivated, detail-oriented Partner Operations Specialist to join our global operations team. In this role, you will serve as a key operational bridge between our global business teams and third-party technology & ecosystem verification partners, ensuring the long-term health, compliance, and operational excellence of our programmatic advertising platform. This role combines partner communication, case management, and cross-functional coordination .

You will be responsible for managing day-to-day partner communications, handling ad quality and compliance appeals, establishing standardized escalation trackers, and gathering market intelligence to support sustainable business growth across North America and global markets.

Partner

Relationship & Account Operations Serve as the day-to-day operational point of contact for key ecosystem technology, compliance, and measurement partners. Organize and lead regular operational check-ins (weekly/bi-weekly cadence) to review open cases, platform updates, and service SLAs. Case & Appeal Management (Ad Quality & Policy) Own the end-to-end management of ad compliance appeals, domain whitelisting, and creative scan troubleshooting across top supply and publisher channels.

Coordinate urgent (P0/P1) case escalations, investigate root causes with internal stakeholders, and submit well-documented appeals to external review teams. Act as the communication liaison between external partners and internal teams, including Client Management, Business Development,



Ad Operations, and Product/Engineering. Translate operational feedback and policy guidelines into explicit, actionable recommendations for internal account managers and technical teams.

Stay up-to-date on emerging industry standards, platform policy updates, and brand safety benchmarks, sharing relevant insights with the broader team. Proactively explore and build early communication channels with broader industry service providers to prepare for future business needs.

Experience: 1–3 years of experience in account management, ad operations, partner solutions, customer success, or related client-facing operational roles (AdTech, digital media, or SaaS experience preferred). Excellent verbal and written English communication skills; Language Proficiency: Bilingual fluency in English and Mandarin Chinese (written & spoken) is strongly preferred to facilitate smooth cross-border collaboration between North American partners and global engineering/operations teams. Proactive problem-solver with patience and persistence in managing multi-step case appeals.

Technical Aptitude: Foundational familiarity with digital advertising concepts (DSP, SSP, programmatic buying, ad serving) is a plus, though deep technical engineering expertise is not required. Bachelor’s degree in Business, Marketing, Communications, Information Systems, or equivalent practical experience.

Hourly Pay Rate Range: $25-$35/h As set forth in Baidu USA’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law. #

📌 Partner Operations Specialist - Ad Ecosystem (Toronto)
🏢 Baidu USA
📍 Toronto