About the Role

We are looking for a friendly, organized, and highly professional Front Desk Patient Coordinator to join our team.

As the first point of contact for our patients, you will play an important role in creating a welcoming, positive, and seamless experience from the moment a patient walks through the door to the moment they leave. We are looking for someone who genuinely enjoys helping people, communicates with confidence and empathy, and takes pride in providing exceptional service.

This is an ideal opportunity for someone who thrives in a busy healthcare workplace, can confidently manage multiple priorities, and understands that excellent patient care starts at the front desk.

What You’ll Do

- Welcome patients warmly and create a positive first impression
- Check patients in and out efficiently and accurately
- Answer phones, respond to inquiries, and assist patients with questions
- Schedule, confirm, and coordinate patient appointments
- Maintain accurate and up-to-date patient information
- Coordinate appointments, referrals, forms, and other administrative requirements
- Process payments and assist with billing-related questions
- Communicate professionally with patients, healthcare providers, and team members
- Manage incoming messages, emails, and administrative requests
- Keep the reception area organized, professional, and welcoming
- Protect patient privacy and maintain strict confidentiality
- Follow office policies, procedures, and healthcare privacy requirements




- Help the clinic run smoothly by anticipating needs and supporting the team wherever needed

What We’re Looking For We’re looking for someone who is:
- Warm and personable — you make people feel comfortable and cared for
- Highly organized — you can keep track of details without losing sight of the bigger picture
- An excellent communicator — professional, clear, and compassionate
- Patient and empathetic — especially when assisting individuals who may be stressed, anxious, or frustrated
- Reliable and accountable — you take ownership of your responsibilities
- Detail-oriented — accuracy matters to you
- Comfortable multitasking — you can manage phones, patients, scheduling, and administrative tasks in a busy environment
- Tech-savvy and comfortable learning new computer systems and software
- A team player who is willing to jump in and help wherever needed
- Professional and polished, while still being approachable and genuine

Qualifications
- Previous experience in a medical, dental, healthcare, or patient-facing administrative setting is an asset
- Previous front-desk, reception, customer service, or administrative experience is preferred
- Strong verbal and written communication skills
- Excellent organizational and time-management skills
- Ability to handle confidential information with discretion
- Comfortable working independently as well as part of a team

Pay: $25.00-$32.00 per hour

Work Location: In person

📌 Patient Coordinator/ Front Desk (Waterloo)
🏢 Ashraf Dentistry
📍 Waterloo