FSB GROUP LTD. is a growing insurance brokerage committed to building strong relationships with our employees, clients and insurance partners. We believe in continuous learning, professional growth, and recognition of exceptional performance.

We are looking for an experienced Personal Lines Team Lead to join our team in an on-site leadership role in Concord, Ontario.

This is an excellent opportunity for an established Personal Lines insurance professional who is ready to take the next step in their career and lead, coach, and develop a team while helping deliver an exceptional client experience.

The Opportunity

As Personal Lines Team Lead, you will be a subject matter expert and hands-on leader responsible for supporting the Personal Lines team and ensuring strong service, quality, workflow and business results. You will play an important role in fostering a positive, collaborative team environment while providing coaching, guidance, and mentorship to team members.

What You’ll Do

- Lead, coach and mentor the Personal Lines team to deliver exceptional client service
- Foster a positive, collaborative and accountable team environment
- Provide regular feedback, guidance and support to encourage professional development
- Monitor workflow, service levels and quality to ensure client expectations are consistently met
- Optimize team scheduling to meet client servicing needs
- Ensure documentation and transactions are processed accurately and within required timelines
- Handle and resolve escalations involving clients, insurers, underwriters and producers




- Build and maintain strong professional relationships with insurance companies and underwriters
- Support Producers as required
- Analyze and resolve service and sales issues and follow up on escalated situations
- Identify opportunities to improve processes, workflow and the overall client experience
- Support the implementation of company initiatives and changes within the Personal Lines department
- Maintain current knowledge of company procedures, insurer requirements and underwriting guidelines
- Accept risks within established underwriting guidelines
- Conduct regular one-on-one meetings and identify opportunities for employee development and succession planning
- Lead by example and promote teamwork, accountability and continuous improvement

What We’re Looking For

- 5+ years of Personal Lines insurance experience
- 2+ years of leadership or people-management experience, preferably within an insurance brokerage
- RIBO license in good standing
- Strong Personal Lines technical knowledge and understanding of brokerage operations
- Proven experience coaching, mentoring and leading a team
- Strong client-service and relationship-building skills
- Exceptional verbal, written and interpersonal communication skills




- Excellent analytical and problem-solving abilities
- Ability to manage competing priorities in a fast-paced environment while maintaining accuracy and attention to detail
- Strong team player with a cooperative leadership style
- Power Broker experience is an asset

Why Join FSB GROUP LTD.?

At FSB, our culture is about people and relationships. We are committed to supporting our employees' needs and creating opportunities for growth and additional learning as we continue to expand.

We offer:

- Competitive compensation package
- Paid vacation and personal days
- Group benefits
- Growth and advancement opportunities
- Supportive and collaborative team setting
- Business casual workplace
- Company events and community involvement
- Opportunity to join a respected and growing insurance brokerage

Ready to Take the Next Step?

If you are an experienced Personal Lines insurance professional and leader looking for an opportunity to make an impact, develop a team and grow with a respected and expanding brokerage, we would love to hear from you.

Apply today to join FSB GROUP LTD.

Equal Opportunity Employer

FSB GROUP LTD. is an equal opportunity employer and welcomes applications from all qualified individuals. Accommodations are available upon request throughout the recruitment process.

AI Disclosure Statement

FSB GROUP LTD. uses AI-enabled tools to support parts of the recruitment process, including resume screening and interview coordination. All hiring decisions undergo human review.

📌 Personal Lines Team Lead - Insurance Brokerage (Concord)
🏢 FSB GROUP
📍 Concord