Job Overview

We are looking for a skilled, driven, flexible individual who demonstrates a strong work ethic and acts professionally as a Receptionist/Administrative Assistant. In this position, you will serve as the initial contact for our clients and visitors, delivering outstanding customer service while handling a range of administrative duties. The perfect applicant will have excellent communication abilities, a personable attitude, and the capability to efficiently handle multiple tasks in a busy setting.

20-30 hours per week (no holidays)

Weekdays Monday- Friday

Weekends as needed (Saturday)

Note: This position requires flexibility to work and assist with planned vacation coverage or occasional last-minute sick days.

Exact hours are subject to minimal adjustment and will be mutually agreed upon by the clinic and our new team member.

Only eligible candidates must apply by sending a resume and cover letter that emphasize relevant qualifications mentioned in this job listing.

No phone calls or submitted resumes in person.

Candidates that are successful will be reached out to for an interview.

1. Administrative & Organizational Skills

Acts as a liaison between the client and the Physiotherapist

Scheduling appointments efficiently, managing cancellations and rescheduling.

Handling patient intake forms and ensuring proper documentation.

Processing payments, insurance claims, and direct billing (e.g., Telus Health, Blue Cross, Medavie).

Knowledge in AHS submission report

Knowledge of MVA insurance procedures is a huge asset

Maintaining accurate patient records, ensuring compliance with privacy regulations.





Managing emails, faxes, and clinic correspondence.

2. Customer Service & Communication

Greeting and assisting patients in a friendly, professional manner.

Answering phone calls and responding to inquiries about appointments, billing, and services.

Explaining clinic policies, procedures, and insurance billing to patients.

Handling complaints and difficult situations with empathy and professionalism.

3. Insurance & Billing Knowledge

Understanding direct billing processes for insurers (AHS, Blue Cross, Sun Life, etc.).

Submitting and tracking insurance claims.

Reconciling payments received with billing records.

4. Technical Skills

Proficiency in clinic management software (Jane).

Basic knowledge of Microsoft Office (Excel, Word, Outlook).

Comfort with online portals for insurance submissions.

5. Duties, Multitasking & Problem-Solving

Handling multiple tasks at once (phones, patient check-ins, billing issues).

Addressing last-minute schedule changes and adjusting accordingly.

Resolving issues related to insurance, billing discrepancies, or patient concerns.

Maintain cleanliness of rooms, waiting area, and break room, including laundry, stocking rooms, checking inventory, and emptying trash

6.



Basic Medical Knowledge & Confidentiality

Understanding physiotherapy terminology and treatment types.

Familiarity with common injuries and treatments to answer basic patient questions.

Adhering to patient confidentiality laws and privacy regulations.

7. Duties

Manage daily clinic laundry (washing, drying, folding, and restocking linens/towels) and collaborate with the reception staff on light cleaning responsibilities to ensure a clean environment.

Assist physiotherapists with patient preparation, including setting up equipment and ensuring comfort during therapy sessions

Maintain cleanliness and organization of treatment areas, ensuring all equipment is sanitized and ready for use

Experience

Previous Physiotherapy Clinic experience in a front desk or administrative role is preferred.

Direct-billing insurance: 1 year (preferred)

Jane App Software: 1 year (preferred)

Must be able to work independently and as part of a team with a positive attitude in a fast-paced environment.

Strong organizational skills with attention to detail and accuracy in work.

Excellent verbal and written communication skills to interact effectively with clients and team members.

Flexible and adaptable to change

If you are looking for an opportunity to contribute to a agile team while developing your administrative skills, we encourage you to apply for this position as a Receptionist/Administrative Assistant.

Pay: $18.00 per hour

Benefits

- Flexible schedule

Experience:
- Physiotherapy receptionist: 1 year (required)

Work Location: In person

📌 Physiotherapy Clinic Receptionist/ Administrative Assistant (Cochrane)
🏢 Cochrane Sport Physio
📍 Cochrane