At ABB, we help industries outrun - leaner and cleaner. As a global market leader, we’ll give you what you need to make it happen. This role sits within ABB's Robotics business, a leading global robotics company.

We’re entering an exciting new chapter as we’ve announced the plan for SoftBank Group to acquire ABB Robotics. SoftBank is a globally recognized technology group and investor/operator focused on AI, robotics, and next-generation computing. By joining us now, you’ll be part of a pioneering team shaping the future of robotics—working alongside world-class experts in a fast-moving, innovation-driven environment.

The Planner / Dispatcher is responsible for coordinating and scheduling field service activities, installations, preventive maintenance, repairs, and technical support resources within the Robotics Division. This role serves as the central point of contact between customers, service technicians, project managers, and internal stakeholders to ensure efficient resource utilization and exceptional customer service. The ideal candidate is highly organized, thrives in a rapid-paced technical environment, and possesses strong planning and coordination skills.

Plan, schedule, and dispatch field service technicians, robotics specialists, and engineers for installations, maintenance, repairs, and emergency service calls. Coordinate technician assignments based on skills, availability, customer requirements, and geographic location. Monitor daily service activities and adjust schedules to address changing priorities and urgent customer requests.

Act as the primary point of contact between customers, field personnel, project managers, and internal stakeholders regarding service scheduling and status updates. Create, maintain, and close work orders within the ERP or service management system, ensuring data accuracy and timely completion.



Collaborate with inventory, procurement, and warehouse teams to ensure parts, tools, and equipment are available for scheduled work.

Diploma or Degree in Robotics, Business Administration, Operations Management, Supply Chain, Engineering Technology, or a related field. Minimum 3 years of experience in dispatching, scheduling, planning, logistics coordination, or field service operations.

Experience supporting industrial automation, robotics, manufacturing, engineering, or technical service environments. Proficiency with Microsoft Office Suite and ERP/service management systems (SAP experience considered an asset). Strong verbal and written communication skills in English are required.

Bilingualism (English/French) is considered an asset. You’ll grow through meaningful work, continuous learning, and support that’s tailored to your goals. ABB may utilize Artificial Intelligence (AI)–enabled tools as part of its recruitment and selection processes.

These tools are used solely to support and enhance decision‑making; Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society.

Employment Equity

As an Employment Equity Employer, we believe in an inclusive and diverse workforce. We are committed to ensuring that our policies and practices align with the Employment Equity Program, aiming for a workforce that is truly representative of the four designated groups: Women Indigenous peoples Members of visible minorities Persons with disabilities. ABB is dedicated to providing reasonable accommodation for applicants with disabilities and encourages candidates to self‑identify during the application process.

We grow We help our people succeed and develop, and we empower them to create their own careers at ABB. #

📌 PM Planner/Dispatcher (Mississauga)
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