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Technical Support
Engineer - Calgary, Alberta, Canada Full Time- Hybrid (2-3 days onsite) (9:00 am - 6:00 pm Shift) This is an entry-level position intended for individuals with some experience triaging, reproducing, and resolving complex application issues related to products, product configurations, and custom code developed and delivered to customers. Serve as a Technical Support Engineer/Analyst, providing support for all product technical issues. Perform triage, troubleshooting, testing, analysis, and diagnosis of product-related issues, including custom applications and integrations.
Provide effort estimates for anticipated work and customer requests. Ensure system and technical documentation remains accurate, complete, and up to date. Collaborate proactively with Support team members to promote best practices in troubleshooting, solution maintenance, and knowledge sharing.
Partner with R&D;, and Project delivery Services teams as needed to resolve complex customer issues. Participate in domestic and international travel, as required, for training, customer support,
or support-related activities Customer-oriented mindset with a focus on delivering value. Strong written and verbal communication skills, with fluency in English as a first or second language.
Proficiency in the software development lifecycle, including design documentation, coding, and testing. Solid understanding of Microsoft Windows and Server operating systems.
Experience with Microsoft Visual Studio, including development in VB.NET and/or C#. Familiarity with source code version control systems, such as Mercurial (SCM). Proficient in Microsoft SQL Server development tools and languages, including SQL, PL/SQL, and T-SQL.
Experience with SQL Server database administration and reporting services. Knowledge of Enterprise SCADA (OASyS) product is an asset Commercial at AVEVA Our Commercial team, comprised of over 2,000 dedicated colleagues, is the backbone of our customer relationships and business growth. From industry experts and solution architects to sales, support, success managers, and business operations, everyone shares a common goal: to deeply understand our customers' needs and deliver tailored solutions.
If you're passionate about driving growth, tackling complex business challenges, and fostering strong customer relationships, you'll find success and fulfilment in our Commercial team.
Background checks will be conducted in accordance with local laws and may, subject to those laws, include proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, credit check. Certain positions dealing with sensitive and/or third party personal data may involve additional background check criteria. We value diversity and the expertise that people from different backgrounds bring to our business.
Come and join AVEVA to create the transformative technology that enables our customers to engineer a better world. #
📌 Print Technical Support Engineer (Calgary)
🏢 AVEVA
📍 Calgary