We’re looking for a Product Support Specialist to be part of our Customer Success department. This posting is for future opportunities on the team. Jobber exists to help people in small businesses be successful.

We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more.

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. With an Executive team that has over thirty years of industry experience of leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.

Our Customer

Success department is the foundation to Jobber’s success. We have a strong focus on our customer, and this role will work with our hundreds of thousands of users to provide an award winning level of customer service. This is a dynamic, fast-paced contact centre environment—using live chat, phone or email, you will assist users in understanding the newest features, help with functionality and custom workflows, problem solve issues, or accept feedback.

The Product Support Specialist will: Respond to inquiries that encompass the entire Jobber ecosystem from new and existing customers through live chat, phone, or email. Troubleshoot issues or problem solve questions that customers may have about a feature, bug, or work flow. Be a liaison for customer feedback to product and technical teams.

Build a knowledge base of FAQ’s and document all feedback and recommendations from our customers, ensuring the integrity of that data to help shape future decisions. Have 1 year of contact centre experience, preferred. Be agile and adaptable to solve problems quickly.





Be empathetic to our customers' journeys. Our biggest priority is to support our customers, so you need to be comfortable and confident diving into their issues and fill in your own knowledge gaps to better support them. Be clear and effective in interactions with our customers over the phone.

You should be confident in your verbal communication skills, being able to articulate information concisely and with a friendly demeanor will be crucial in addressing customer needs and resolving issues promptly. Be able to craft professional and empathetic responses to customer inquiries via email and chat. Attention to detail and clarity in your writing will ensure our customers receive accurate and helpful information in every interaction.

Asking questions and probing is essential in this role, and the key to being able to provide outstanding customer service. Be incredibly reliable for our customers and the rest of the success team. Being supportive is one of our company values, so showing up for your team and customers is number one.

Not every problem will be simple to solve and not every customer interaction will be a positive one. You should be able to touch type to help you get through high-volume chats and be very comfortable navigating cloud-based software. There are multiple different shifts for this team, in the application form you will select all the shifts you are open to: Monday to Friday 5am-2pm MT (7am-4pm ET) Monday to Friday 6am-3pm MT (8am-5pm ET) Monday to Friday 7am-4pm MT (9am-6pm ET) Monday to Friday 8am-5pm MT (10am-7pm ET) Monday to Friday 9am-6pm MT (11am-8pm ET) Monday to Friday 10am-7pm MT (12pm-9pm ET) Monday to Friday 11am-8pm MT (1pm-10pm ET) To support this, the role is open to candidates based in one of our hub cities:



We design our compensation to reflect each new hire’s skills, experience against the complexity of the role, ensuring a fair and competitive salary.

Our range is intentionally broad to support growth and long-term impact. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers between the minimum to the midpoint reflect strong potential with transferable work experience. Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind.

You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development. This is an evergreen posting, which means we're actively building a pipeline for future openings rather than hiring for one specific vacancy right now. You’ll complete up to three stages of our process: an interview with our AI screening tool Metaview, a conversation with our Talent Attraction team, and an interview with a hiring manager.

A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential. To work with a group of people who are humble, supportive, and give a sh*t about our customers. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.

Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers.

Jobber exists to help make these small businesses successful, and when they’re successful we all win! #

📌 Product Support Specialist - Future Opportunities (Toronto)
🏢 Jobber
📍 Toronto