Join Dropbox as a Program Manager to enhance customer engagement and product readiness. This role emphasizes strategic planning, client interaction, and program execution in a remote-first setting. As a Program Manager focused on customers, you will oversee the integration of Dropbox’s EPD and GTM teams.

Your responsibilities will include creating structured processes, coordinating cross-functional teams, and executing customer programs that drive product evolution. This position directly impacts customer satisfaction and product feedback, ensuring a seamless experience. Key Responsibilities:

- Establish and manage repeatable customer programs and processes
- Create shared operating infrastructure and documentation




- Coordinate between multiple teams for project success
- Facilitate pre-PMF customer testing and feedback cycles
- Enhance Dropbox's Customer Advisory Board operations Requirements:
- 8+ years in program or product management
- Proven experience in coordinating complex, cross-functional initiatives
- Strong process creation and operational discipline skills
- Excellent communication skills for synthesizing data
- Experience with customer-facing teams and feedback integration Lead Dropbox's customer experience initiatives with your program management expertise.

📌 Program Manager for Customers at Dropbox (Canada)
🏢 Dropbox
📍 Canada