Project Overview

Establish, implement, and continuously improve enterprise Release Management practices. Develop and standardize release management processes, governance, tools, templates, and reporting across a diverse portfolio of technology initiatives. Work closely with project teams, operational support teams, vendors, and business stakeholders to establish a consistent and scalable release management framework enabling coordinated planning, assessment, approval, scheduling, deployment, and communication of technology changes and releases.

Key Responsibilities

- Develop and implement a standardized enterprise Release Management framework, including governance, processes, procedures, roles, and responsibilities.
- Produce Release Management templates, intake forms, release plans, deployment checklists, governance artifacts, and supporting documentation.
- Establish an enterprise release calendar, release governance model, risk management approach, and release reporting framework.
- Assess current release and deployment practices across multiple business and technology teams and provide recommendations and implementation plans for process improvements.
- Develop training materials, knowledge transfer documentation, and guidance to support organizational adoption of Release Management practices.
- Deliver regular status reports, performance metrics, and recommendations to leadership to support continuous improvement and long-term operational sustainability.
- Collaborate with project, product, operations, infrastructure, and vendor teams to establish release planning, coordination, scheduling, risk management, and deployment practices.
- Facilitate release governance activities, including release assessments, release calendars, dependency management, risk reviews, approval processes,



and deployment readiness reviews.
- Define and implement release metrics, dashboards, reporting, and performance measures to support operational transparency and continuous improvement.
- Work closely with Change Management, Project Management, Service Management, and technical teams to align release activities with organizational objectives and service delivery requirements.

Qualifications & Requirements

REQUIRED

- Must be able to work 3 days onsite per week in Toronto
- Bachelor’s degree in computer science, Information Technology, or related field.
- Minimum 10 years of experience in IT Service Management, Release Management, Change Management, Project Delivery, or related disciplines.
- Demonstrated experience establishing or maturing Release Management practices within large, complex public-sector or enterprise organizations.
- Proven experience working across multiple business units and technology teams with varying delivery methodologies, governance models, and operational processes.
- Experience developing enterprise-wide governance frameworks, operating models, standards, procedures, and service management processes.
- Strong understanding of technology delivery lifecycles, including Agile, Waterfall, Hybrid, DevOps, and operational change practices.
- Experience facilitating stakeholder workshops, process assessments, and consensus-building activities with diverse groups.




- Proven ability to influence stakeholders and drive process adoption in environments with limited standardization.
- Experience creating executive-level reports, dashboards, presentations, and governance materials.
- Excellent verbal and written communication, facilitation, and stakeholder engagement skills.
- Ability to work independently while collaborating effectively within cross-functional teams.
- Solid knowledge of ITIL principles and service management best practices, including Release Management, Change Management, Incident Management, Problem Management, Configuration Management, and Service Request Management.
- Experience designing and implementing release governance, release planning, deployment coordination, dependency management, and risk management processes.
- Knowledge of software development and deployment lifecycles, including CI/CD, DevOps, Agile delivery, and operational support models.
- Experience working with enterprise service management and project delivery tools such as ServiceNow, Jira, Azure DevOps, or equivalent platforms.
- Ability to analyze existing processes, identify gaps, and develop practical recommendations for process standardization and continuous improvement.
- Experience developing metrics and reporting frameworks to measure release performance, process compliance, operational effectiveness, and service quality.

NICE TO HAVE

- Public sector experience preferred.

Key Skills & Competencies

Release Management, Change Management, IT Service Management, ITIL, ServiceNow, Jira, Azure DevOps, CI/CD, DevOps, Agile, Waterfall, Incident Management, Problem Management, Configuration Management, Service Request Management, Risk Management, Process Improvement

📌 Project Manager/Leader - Senior (Toronto)
🏢 GovTech Talent Solutions
📍 Toronto