Receptionist Property

COMO Metropolitan London Position

Receptionist Base Location

London Department

Front of House Reporting to:

Reception Manager / Assistant Manager / FOH Manager

Tasks/Responsibilities

Provide our guest with prompt and effective room registration and check out according to the policy and procedure for registration Having a full understanding of the LQA Standards Answer calls in a polite and professional manner following LQA Standards and SOPs

Be completely knowledgeable of our product, and timings for our outlets and services Handling cash and foreign currency exchange. Handle guests’ complaints or problems in a polite and helpful manner or elevate to a superior if required

Offer guests information about the Hotel outlets, their opening, closing times and products on offer Attend, and give, hand over at the end and start of your shift. Checklists to be completed during and at the end of each shift

Monitor general inbox on each shift and response to guest query Works towards departmental daily/monthly goals to meet the required target, including COMO Club enrolments, upsell, LQA,



online reputation and cross selling the spa and other hotel facilities Work closely with the other departments, including Reservations, Concierge, F&B; and Housekeeping to ensure guest expectations are met

Ensure the reception area is keep clean and tidy at all times Know the local shopping areas, restaurants, bars and places of interest in order to give accurate information and advice guests Job Requirements

Proactive in approach with self-driven attitude Excellent spoken and written English Excellent Social and Communication skills Well-presented and groomed An in-depth knowledge of London, especially Mayfair and Belgravia and their surround areas, including places of interest, restaurants, shops and events taking place in the city

Experience with Opera Cloud in a 5-star luxury environment Creative thinking Ability to speak another language Thank you We look forward to sharing news and inspiration from the world of COMO Hotels and Resorts.

📌 RECEPTIONIST (Winnipeg)
🏢 COMO The Treasury
📍 Winnipeg