Our AI-powered medical assistant empowers clinicians by removing the administrative burden that pulls them away from patients. When clinicians can focus on care, healthcare becomes more accessible, more human, and more sustainable. Tali is transforming the industry, serving thousands of clinicians across Canada and the US, accelerating millions of patient encounters annually, saving clinicians more than 10 hours a week. That time goes back to where it matters most, patient care.

As Bilingual Customer Success Specialist

You aren't just solving problems, you are the architect of the customer’s first 90 days. Our team would love to hear from you if you have deep experience in customer workflows, user onboarding, knowledge base development, and of course, owning the resolution of customer needs and ensuring they have a great experience.

Please note: we are only considering candidates who are bilingual in English and French for this role. You take the lead on problem solving for customers - you love helping users figure out how to use technology effectively You easily put yourself in the user’s shoes to help them understand how to fit our technology into their work day Your perfect day is unplanned: you help whoever needs it most, juggling conflicting priorities and tasks with a smile You have previous experience in customer support including Tier II support, and experience in a high-growth start-to-scale environment You're able to navigate CRM and ticketing systems effectively, optimizing their capabilities where possible,



and ensuring you've got a clean queue You have excellent verbal and written communication skills in English and French You are self-organizing, self-driving, and reliable - our customers will be counting on you to help them out of a jam Bonus Point: You’re at ease with data and analytics Bonus Point: You are adaptable to rapid growth and change - our product is cutting edge, and we’re improving it all the time Bonus Point: Analyze the customer journey to identify friction points and work with the Product team to improve the overall 'look and feel' of the user experience Provide world-class support by not just fixing the 'what,' but explaining the 'why,' helping users become more self-sufficient over time Collaborate with cross-functional teams, including sales, marketing, and product, to address customer needs and concerns Provide insights from customer interactions to contribute to the improvement of products and services Decision Stage All full-time employees enjoy: ~ Remote and hybrid work options & versatile work hours ~ Comprehensive health and wellness coverage from day one ~ Competitive PTO, including winter shutdown Dec 25 - Jan 1, birthdays and Taliversaries, and 'extra long' long weekends ~$Quarterly socials & company outings that bring our team together beyond the day-to-day Bold:



we embrace ambitious goals, make courageous decisions, and take calculated risks to drive impactful innovation and growth We consistently deliver on commitments while maintaining a high standard of quality and dependability Actively supporting and empathizing with our people - customers, patients, and colleagues to help them thrive and achieve their goals Technical Excellence: What you build here sets the bar. You’ll work with cutting-edge technology to help shape a truly world-class product.

As an early-stage startup, every team member helps shape our technology, culture, and future. You’ll help build and support systems that handle highly sensitive medical data with care and integrity, earning the trust of clinicians and safeguarding the safety of patients every day.

Tali Online

Tali is part of the renowned Digital Supercluster Project We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. If you would like more information about how your data is processed, please contact us.

The compensation range listed refers to an annual base salary that may vary depending on a candidate's relevant qualifications, knowledge, competencies and work experience, and other factors including market conditions.

📌 REMOTE! CLIENT SERVICE REP (Toronto)
🏢 Tali AI
📍 Toronto