Are you passionate about creating seamless customer journeys and turning every interaction into an opportunity to build lasting relationships? Then join us in our mission to pioneer smarter solutions for moving and transforming water, reducing energy consumption, and enhancing quality of life for people. As our current Customer Experience Specialist , you will be driving end-to-end customer experience improvements that ensure our customers receive world-class support and engagement throughout their journey with Grundfos.

As a key part of the Customer Experience team, you'll create impact by Shaping how customers perceive and interact with Grundfos by identifying pain points, streamlining processes, and championing the voice of the customer across the organization. Analyze customer feedback, satisfaction data, and journey maps to identify improvement opportunities and drive actionable insights Coordinate cross-functional initiatives to resolve customer pain points and enhance the overall experience Develop and maintain customer experience metrics, dashboards, and reporting to track performance against KPIs Serve as the voice of the customer internally, advocating for customer‑centric decisions across teams Support the design and implementation of new processes, tools, and communication strategies that elevate customer satisfaction Above all, you are a customer‑centric professional with strong analytical skills, a talent for cross‑functional collaboration, and a genuine drive to improve every touchpoint in the customer journey. 3+ years of experience in customer experience, customer success,



or a related customer‑facing role ~ Strong analytical skills with experience using CRM platforms (e.g., Salesforce) and customer feedback tools ~ Bachelor's degree in Business, Marketing, Communications, or a related field Experience with customer journey mapping methodologies and CX frameworks such as NPS, CSAT, or CES Background in B2B or industrial/manufacturing environments Familiarity with data visualization tools such as Power BI or Tableau A working environment built around your needs, with flexible hours, home working opportunities and parental support. Annual bonuses, health insurance and a strong focus on well‑being activities.

Three days' additional paid leave for volunteering in your community. Access to on-demand training and learning sessions and carefully structured programmes to pursue personal and professional development opportunities. Celebrating and valuing our differences helps us see possibilities where others can't.

Total compensation includes paid time off, paid holidays, merit increases, bonuses, and employee stock purchase programs, etc. Grundfos is one of the world’s leading water technology companies with more than 19.000 employees in 60+ countries all over the world. Our skills commit us to pioneering solutions to the world’s water and climate challenges and improve the quality of life for people.

And what really matters to us is not short term profit, but the impact we make. In our recruitment process we welcome all professional people without consideration of age, colour, gender identity, national origin, physical or mental disability, ethnicity or religion. #

📌 Remote Customer Service Phone Agent (Brockville)
🏢 Grundfos
📍 Brockville