Drive impactful ServiceNow projects remotely with Cognizant as a Business Analyst in Mississauga. Engage with stakeholders to improve IT Service Management and enhance operational efficiency. Cognizant is looking for a talented ServiceNow Business Analyst to strengthen our Canadian team. In this full time position, you'll bridge the gap between business needs and technical teams, focusing on ITSM, HRSD, and custom applications.

Your role is essential in translating complex requirements into effective solutions that elevate user experiences. Key Responsibilities:

- Gather and analyze business requirements for ServiceNow solutions
- Evaluate ITIL processes and recommend enhancements
- Develop functional requirements, user stories, and process flows




- Collaborate with teams for end-to-end solution delivery
- Manage User Acceptance Testing and trace requirements Requirements:
- Bachelor’s degree in IT, Business, or related field
- Over 5 years as a Business Analyst in ServiceNow
- Strong ITIL and ServiceNow module expertise
- Excellent stakeholder management and communication skills
- Hands-on experience with reporting and analytics Leverage your analytical skills to enhance business processes and deliver successful ServiceNow solutions at Cognizant.

📌 Remote ServiceNow Business Analyst Position (Mississauga)
🏢 Cognizant Technology Solutions
📍 Mississauga