Company Overview

Fairmont Creek Vacation Rentals is a boutique vacation rental company based in Fairmont Hot Springs, BC. For more than 25 years, we’ve been welcoming guests to the Columbia Valley and providing exceptional service to both our guests and property owners.

Our portfolio includes cabins, townhomes and condos across Fairmont Hot Springs and the surrounding area, and we take real pride in creating memorable stays - and in keeping the behind-the-scenes details running just as smoothly.

Job Summary

We’re looking for a friendly, organized and detail-focused Reservations & Guest Service Coordinator to join our fabulous team.

This is an important role within our business. You’ll take ownership of reservation accuracy across our portfolio, ensuring every booking is complete, correctly processed and accurately reflected across our systems.

You’ll also coordinate closely with our Sales & Marketing, housekeeping, maintenance and remote/on-call teams to make sure each reservation moves smoothly from booking through to arrival and check-out.

Responsibilities

- Review every reservation to ensure guest information, dates, rates, payments, notes and booking requirements are complete and correct.
- Ensure property calendars are accurate across all channels and correctly reflect guest reservations, owner stays and availability.
- Monitor reservations across our property management system, direct bookings, RCI, Airbnb, VRBO and other online channels.
- Make sure reservations transmit correctly between systems and resolve discrepancies before they become problems.
- Ensure required payments are correctly processed, recorded and followed up.
- Manage guest inquiries and convert qualified inquiries into confirmed reservations.
- Coordinate reservation information across Sales & Marketing, housekeeping, maintenance and our remote/on-call guest service team.




- Provide clear and friendly guest and owner communication before, during and after stays.
- Help guests when questions or issues arise and escalate unusual situations when appropriate.
- Identify booking, occupancy or rate opportunities and share them with our Sales & Marketing team.
- Ensure smooth handovers between the office and remote/on-call teams so nothing gets missed.

Qualifications

- Previous experience in reservations, hospitality, administration, customer service or another detail-focused coordination role.
- Strong attention to detail and a natural ability to spot when something doesn’t look right.
- Excellent written and verbal communication skills.
- Confident using computers and learning new systems.
- Comfortable juggling multiple priorities while staying organized.
- Reliable, positive and willing to take ownership.
- Comfortable working independently while collaborating closely with a wider team.
- A genuine interest in helping people and delivering exceptional service.

Schedule

- Permanent, year-round
- Approximately 30–40 hours per week
- Regular hours scheduled Monday to Friday between 8:30 a.m. and 5:00 p.m.
- No regular evening shifts.
- Weekend coverage approximately one weekend in three, Saturday and Sunday 9:00 a.m.–1:00 p.m., with equivalent weekday time off.
- Some weekend coverage may be completed remotely after training.
- From June through September, there may be flexibility to reduce weekly hours to 25-30 hours by mutual agreement,



depending on operational needs and the employee’s preferences.
- Occasional schedule adjustments may be required for vacation or peak-period coverage.

Why Work With Us You’ll join a supportive, close-knit team who enjoy working together, help each other out and take real pride in delivering exceptional service.

You’ll also get

- Permanent, year-round employment
- A varied role with real responsibility
- A friendly, professional work environment
- Opportunities to build your skills in tourism, reservations and vacation rental management
- Wellness spending account available after 3 months of employment.
- Additional earning opportunities through bonuses for promoting and upselling selected local activities and guest experiences.
- Company events and wellness activities

If you’re someone who enjoys people, loves getting the details right and likes being the person who makes sure nothing slips through the cracks, we’d love to hear from you.

How to Apply

Send your resume and a brief cover letter to [email protected] with the subject line:

Reservations & Guest Service Coordinator - Application

Pay: From $24.00 per hour

Expected hours: 30.0 – 40.0 per week

Benefits

- Casual dress
- Adaptable schedule
- On-site parking
- Wellness program

Application question(s):
- 1. Are you legally entitled to work in Canada? If you are currently working under a work permit, please confirm the type of permit and its expiry date.

- 1. This position is based in Fairmont Hot Springs. Where are you currently located, and are you able to reliably commute to Fairmont Hot Springs for this role?

- 1. Are you comfortable working approximately one weekend in three as part of shared reservation coverage?

- 1. What is your available start date?

Work Location: In person

📌 Reservations & Guest Service Coordinator (Fairmont Hot Springs)
🏢 Fairmont Creek Property Management
📍 Fairmont Hot Springs