Operations Manager – Cannabis Retail

Quartz Creek Cannabis – Golden, BC

Compensation: $60,000 annually + benefits

Job Type: full time / MATERNITY LEAVE COVER / 10 month contract

Quartz Creek Cannabis is a licensed retail dispensary proudly serving Golden, BC. We are passionate about cannabis culture, exceptional customer service, and building a strong, welcoming presence within our community. We are currently seeking a motivated and experienced Operations Manager to lead our team and oversee daily store operations.

Key Responsibilities

- Lead and manage all aspects of daily retail operations, including sales, staffing, inventory, and customer service.
- Recruit, train, coach, and develop a high-performance team while managing scheduling, performance reviews, and staff accountability.
- Drive sales through merchandising, promotions, and community engagement in alignment with marketing initiatives.
- Provide an exceptional customer experience, offering knowledgeable cannabis product guidance tailored to customer needs and preferences.
- Maintain strict compliance with provincial cannabis regulations, health, safety, and security standards.
- Ensure accurate cash handling, daily reconciliation, and banking.
- Manage inventory, including ordering, receiving, inventory control, and federal reporting.
- Promote a clean, safe, and welcoming store environment that reflects the values of Quartz Creek Cannabis.
- Address customer concerns promptly and professionally to maintain long-term loyalty.
- Contribute to business growth by identifying opportunities to expand sales and strengthen brand presence.

Qualifications

- 3+ years of experience in retail or customer service management,



with a proven track record of team leadership.
- Strong background in staff management (hiring, training, conflict resolution, performance evaluation).
- High school diploma required; post-secondary education preferred.
- Excellent organizational, time management, and communication skills.
- Strong cash-handling skills and comfort with POS systems.
- Ability to adapt to a fast-paced, evolving industry and embrace change with a positive attitude.
- Knowledge of cannabis products and passion for the industry.
- Must hold a valid Selling It Right certification and be 19+ years of age.
- Proficient with Mac OS, Numbers, Pages and comfortable learning new software an asset.
- Proficient with Greenline POS, Dutchie e-commerce and Canva Design platform an asset.
- Professional, approachable, and customer-service oriented.

Benefits

- Competitive salary range of $60,000 / year
- Extended benefits package (including dental & life insurance)
- Supportive, team-focused environment
- Opportunity to lead in a growing, dynamic industry

Schedule:

- Full-time
- Flexibility to work weekends, evenings, and holidays when required

Location:

- On-site in Golden, BC (no work from home available)

How to Apply If you are a motivated leader with a passion for cannabis retail and community connection, we’d love to hear from you. Please submit your resume and a brief cover letter highlighting your leadership experience and interest in cannabis retail management.

Shortlisted candidates will be contacted directly for the next steps in the hiring process.

Pay: From $60,000.00 per year

Benefits

- Dental care
- Extended health care
- Flexible schedule

Work Location: In person

📌 Retail Operations Manager (Golden)
🏢 QUARTZ CREEK CANNABIS
📍 Golden