JOB TITLE : Safety Communications Officer COMPENSATION : $24/hour + shift premiums(up to +$8.25/hour) ADDRESS : Central Edmonton HOURS :Full time with a rotating schedule. Must be willing to work mornings, evenings, and night shifts.

DUTIES &

RESPONSIBILITIES The Safety Communications Officer will be responsible for supporting 4 different programs, including: 1st program - Work Alone Monitoring Government employees that work alone have to regularly check in throughout the day in intervals using an online app. When these government employees enter high-risk situations, the Safety Communication Officer is responsible for monitoring their check-in timers and checking in on agreed-upon intervals. If the person does not answer, they are expected to gradually escape their outreach methods. Sometimes this can result in needing to call 9/11 if the individual does not respond. In this situation, the police service will send an officer to go and perform a wellness check. 2nd program - Public Lines ~ This contact centre answers callsfor 310-lands, 310-fire as well as the Office of The Chief Medical Officer. ~310-lands, is a provincial park enforcement line where citizens or government employees can call in to report suspicious activity or ask questions. ~310-fire, is a provincial phone line where citizens or government employees can call in to report wildfires or check in on the status of an active wildfire. ~ They will also be responsible for supporting the Office of The Chief Medical Officer.



This is a line that is rarely used but it is available to the public in case citizens or government employees need to report the possible outbreak of a foreign disease or illness. 3rd program - Peace Officer Communications ~ As Peace Officers perform their day-to-day duties, sometimes they call into this line to get information regarding license plate checks, vehicle registration information, as well as driver's license information. 4th program - Confidential. ~ Confidential.

SOFTWARE: AFRCS CS1 MUST HAVES: ~3+ years of customer service experience somewhere that required complex problem solving & critical thinking ~ Polished communication & interpersonal skills ~ Strong computer & technology skills ~ MUST be able to work the required rotating shifts (Nights, Day, Afternoon) ~ Professionalism & ability to maintain high levels of confidentiality ~ Critical thinking abilities & ability to make decisions with limited information ~ Ability to stay calm under pressure ~ Creative problem-solving LIKE TO HAVES: Experience working with radios Experience working with law enforcement or security Experience in a high-pressure medical environment PRE-EMPLOYMENT TESTING: ~ Criminal background check WHY SHOULD YOU WORK HERE: Opportunity for role to convert into a permanent role dependent on organizational needs and personal performance. Great professional development opportunity with the ability to learn a lot about different government programs, and emergency procedures. If converted into a permanent employee you will receive a pension, full benefits, and a stable long-term position.

📌 Safety Communications Officer (x2) (Edmonton)
🏢 Frey Consulting Group
📍 Edmonton