We are looking for a Sales Catering Manager to fill a 12 month maternity leave role who will contribute to the overall success of Coast Calgary University Area Hotel by APA by providing superior customer service and selling products and/or services that maximize hotel revenues as identified in the hotel's strategic plan. This role will primarily focus on social, local and other catering business opportunities, and work closely with clients to ensure that events are executed smoothly and in accordance with all client expectations and specifications. This role is also eligible for a sales incentive plan.

What you'll do

Acts as the key point of contact with clients, facilitating and fostering strong working relationships ensuring all event details such as menus, room set-up, audio-visual and other needs will exceed client expectations

Develops current and existing social, local and other catering accounts through outside sales calls, phone prospecting and referrals ensuring all revenue goals are achieved or exceeded

Analyzes local market trends and competitor activity to recommend strategies that will improve market share

Achieves timely and accurate processing of professional quote presentations, contracts, reports and client correspondence by proficiency in administrative duties, including keeping detailed and updated client records

Participates in site inspections, client appointments, client events as needed to broaden market share

Follows up on internal/external inquiries related to the catering sales function

Works with the hotel's leadership team to establish and communicate clear objectives, targets,



and operational quality standards for the team

Is visible and accessible, providing open access for leaders and ambassadors to build rapport, discuss issues and resolve concerns

Demonstrates a superior customer service attitude with internal/external contacts, which includes listening to and understanding the needs of guests; anticipating and addressing concerns and requirements; looking for opportunities to exceed expectations; and escalating issues as necessary

Delivers excellent service aligned with company policies and brand promises; removes barriers to delivering exceptional guest experiences

Resolves issues and identifies when to escape them

Maintains health and safety standards and complies with all regulations

Other duties as required

What you bring

Secondary school diploma

4 years of related experience, preferably hotel, with at least 2 years in a sales or client facing role

Advanced level in the use of MS Office

Professional appearance and attitude

Excellent interpersonal skills to develop and maintain relationships with new and long-standing clients

Excellent customer service, phone manner, communication, presentation and conflict resolution skills

Proven ability to sell, develop solid working relationships and meet set sales/performance targets

Ability to multi-task and meet multiple deadlines

Experience dealing with fast-paced customer service-oriented environments

Demonstrated knowledge of the local area and target customer market segments

Exemplifies Coast's core values and enjoys working in a culture of accountability

Able to work a flexible schedule, which includes evenings, weekends and holidays

📌 Sales Catering Manager Mat Leave 12 month contract (Winnipeg)
🏢 Coast Hotels
📍 Winnipeg