At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally.

Field Support Representative

This position will support hardware for Core Lab (Chemistry and Immunochemistry) We commit ourselves to scientific rigor, unassailable ethics, and access to medical innovations for all. Embracing diversity enables us to create a great place to work and to innovate for patients. As part of a collaborative team, you play a meaningful role in front line support for our customers.

By performing installations, maintaining and repairing our customers’ instrumentation on site, the work you perform has a direct impact on patient care and has the ability to change and save lives. Your passion for continuous improvement and customer-centric approach will help us to become the partner of choice in our industry. The pairing of your robust technical ability, steadfast problem solving and outstanding relationship building and communication will help provide a stellar customer experience.

Provide excellent customer service and support to a designated group of customers, ensuring their needs are met and issues are resolved promptly Collaborate closely with team members, including Roche Care Centre Technical Support Specialists, Lab Integration Specialists, Field Application Specialists, and Account Managers to guarantee customers receive complete and efficient support Participate actively in service, sales, and customer meetings, chipping in your technical expertise and insights to improve customer relationships and drive business growth Provide crucial back-up support to other Support Representatives,



ensuring detailed service continuity and maintaining high levels of customer satisfaction Ensure peak equipment performance and regulatory compliance by adhering to guidelines and timelines when completing technical service bulletins Conduct detailed site inspections and meticulously complete all required documentation, ensuring compliance with safety and regulatory standards and maintaining accurate service records Offer expert recommendations for preparing suitable environments for Roche instrument installations Skillfully install Roche instrumentation and integrated solutions, ensuring that they are correctly configured, calibrated, and tested to meet customer needs and specifications You hold a diploma of collegial studies in electronic technology or community college Specialty in Biomedical Engineering and have 5+ years of experience troubleshooting diagnostic instrumentation You have a proven ability to interact and build relationships with individuals at all levels, possess excellent written and verbal communication skills and you are highly customer-focused You demonstrate knowledge of Windows and common Office programs (word, excel, PowerPoint) You are familiar with IT systems and network infrastructure You must be available to work on Standby and be flexible to travel within North America or/and Europe Relocation benefits are not available for this position. We use artificial intelligence to screen, assess or select applicants for this role. This posting is for an existing vacancy at Hoffmann-La Roche Ltd.

Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Roche is an Equal Opportunity Employer. #

📌 Sales Representative - Entry Level - VIRTUAL TRAINING (Toronto)
🏢 Roche
📍 Toronto