What it’s like to be a Federated Client Service Representative (East) When our clients have a question, we need an exceptional Client Service Representative to manage the relationship and provide excellent customer service ensuring that every interaction is a great experience, with efficient flawless service standards. The most key characteristics for our CSR’s are attention to detail and communication, working in a fast-paced office supporting a number of sales agents you’ll be the go-to person in the office for questions from your colleagues.

Customer Service

Assisting team members Post-Secondary education (College or University) ~2 years of front-line Customer Service experience ~ OTL or Level 1 RIBO license ~ Proficiency in Microsoft Office applications ~ We have a flexible hybrid model that allows you to work from home up to 2 days per week, with added flexibility for when you really need it. We offercompetitive salariesand support your financial health through our employee share purchase plan, pension plans, RRSP, discounts on staff insurance,



and more! We help you prioritize your well‑being from day one throughflexible health benefits, early leave days, wellness programs, rewards, and recognition programs.

We are invested in helping you grow in your career througheducation assistanceto complete your CIP, FCIP, CRM or other courses desired, internal mobility, leadership training, and mentoring programs. NBFC cares about the communityand supports the causes you believe in with donation matching and team volunteer days. Beyond base pay, we offer a robust Total Rewards program that includes benefits, wellness support, and other meaningful perks.

We’re Federated Insurance. We have a reputation for being one of Canada’s leading commercial insurance providers. Our employees are dedicated to focusing on our customers’ unique needs and we go above and beyond to help Canadian businesses have a safer and brighter future.

Please let us know how we can assist or accommodate you during the selection process. #

📌 Sales & Service Customer Service Representative (Mississauga)
🏢 Kibbi Technologies
📍 Mississauga